Service Desk Specialist
1 month ago
Must Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Ability to understand customer issue and route to appropriate team Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's
Thanks and Regards
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Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India Ensono Full timeJob SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support and initial point of contact for our associates and external clients regarding computer and network-related incidents, requests, or issues.Key ResponsibilitiesProvide immediate resolution to a high percentage of issues or assign issues to the next level of...
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Service Desk Specialist
1 week ago
Pune, Maharashtra, India Vimerse Infotech Inc Full timeJob SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...
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Service Desk Specialist
1 week ago
Pune, Maharashtra, India Vimerse Infotech Inc Full time📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...
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Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India Ensono Full timeJob SummaryEnsono is seeking a highly skilled Service Desk Specialist to provide first-level support for computer and network-related incidents, requests, or issues. The ideal candidate will have a strong background in technical support and excellent communication skills.Key ResponsibilitiesProvide timely and effective support for Ensono's associates and...
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IT Service Desk Specialist
7 days ago
Pune, Maharashtra, India WNS Global Services Full timeJob Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...
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Service Desk Support Specialist
3 weeks ago
Pune, Maharashtra, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk AgentExperience Range: 1 to 4 yearsLocation: IndiaKey Responsibilities:Provide exceptional customer service and support via phone, email, and chatAssist customers with technical issues and route complex problems to the appropriate teamCollaborate...
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Service Desk Support Specialist
3 weeks ago
Pune, Maharashtra, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk – AgentExperience: 1 to 4 yearsLocation: Pune, Chennai, NoidaKey Responsibilities:Provide exceptional customer service and support via phone, email, chat, or webAnswer customer requests and assist with issues in a timely and professional...
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Service Desk Specialist
5 months ago
Pune, India Ensono Full timeProvides first level support/initial point of contact for Ensono’s associates and/or external clients’ regarding computer and network related incidents, requests or issues. Captures and documents relevant information through online tracking system, prioritizes issues and investigates solutions. Provides immediate resolution if possible or assigns issue...
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Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India Fujitsu Full timeService Desk Expert Job DescriptionFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve technical...
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Service Desk
5 months ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
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Service Desk
5 months ago
Pune, India Lancesoft Full timeJob Description: Title : Senior Technical Process Executive/Technical Process Specialist ( Semi Voice ) Experience : 1 - 4 Years Max Grid : 4 - 6 LPA Job Location : Mumbai and GIFT City Mumbai : Bandra East, Mumbai GIFT City : Gandhinagar, Gujarat Shift : 18*7 EST Notice Period : Immediate - 30 Days Roles and Responsibilities: - Resolving L1 Service...
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Service Desk Support Specialist
2 weeks ago
Pune, Maharashtra, India Wipro Full timeJob Title: Service Desk AnalystJob Summary: Wipro is seeking a highly skilled Service Desk Analyst to join our team in Pune (Hinjewadi) location. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for service desk...
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Service Desk Support Specialist
2 weeks ago
Pune, Maharashtra, India WNS Global Services Full timeJob Description:As a Service Desk Support Specialist at WNS Global Services, you will be responsible for providing exceptional customer service and technical support to our clients. Key responsibilities include:Must-Haves:Excellent written and verbal communication skills in EnglishWorking knowledge of ITIL best practices (at least V3)Customer handling...
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Help Desk Specialist
3 days ago
Pune, Maharashtra, India Vimerse Infotech Inc Full timeJob Title: Service DeskWe are seeking a skilled Help Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will possess excellent customer service skills and the ability to troubleshoot technical issues.Key Responsibilities:Provide technical support to clients via phone, email, or in-person.Resolve technical issues related to computer...
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Virtual Desk Support Specialist
2 weeks ago
Pune, Maharashtra, India Staff4Me Full timeWe are seeking a skilled Virtual Desk Support Specialist to provide exceptional customer service and support to our clients at Staff4Me. As a Virtual Desk Support Specialist, you will be responsible for handling incoming calls and messages, providing accurate information, and assisting with administrative tasks.Responsibilities:Answer incoming calls and...
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Service Desk Manager
3 weeks ago
Pune, Maharashtra, India Right Move Staffing Solutions Private Limited Full timeService Desk ManagerRight Move Staffing Solutions Private Limited is seeking a highly skilled Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our service desk, providing exceptional customer service, and driving process improvements.Key Responsibilities:Manage and...
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Service Desk Specialist
3 weeks ago
pune, India Tata Consultancy Services Full timeTCS IS Hiring!Job title: Service Desk – Agent Experience Range: 1 to 4 yearsLocation: Pune , chennai, NoidaMust HaveRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and...
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Service desk specialist
3 weeks ago
Pune, India Tata Consultancy Services Full timeTCS IS Hiring! Job title: Service Desk – Agent Experience Range: 1 to 4 years Location: Pune , chennai, Noida Must Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests...
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Service desk lead
5 months ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
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Help Desk Specialist
3 weeks ago
Pune, Maharashtra, India Hawaii Tech Support Full timeJob Title: Help Desk EngineerHawaii Tech Support is seeking a skilled and dedicated Help Desk Engineer to provide first-line technical support to our clients. As a Help Desk Engineer, you will be responsible for diagnosing and resolving hardware, software, cloud applications, and network-related issues.Key Responsibilities:Provide timely and accurate...