Service Desk Specialist

1 month ago


Pune, India Tata Consultancy Services Full time
TCS IS Hiring Job title: Service Desk – Agent Experience Range: 1 to 4 years Location: Pune , chennai, Noida

Must Have Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Ability to understand customer issue and route to appropriate team Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Thanks and Regards



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