General Manager

3 weeks ago


Mumbai, India Thomas Cook India Limited Full time
Role OverviewThis role will be responsible to manage end to end visa related services across the MICE TCIL team. The incumbent is expected to effectively work across regions to increase overall productivity and efficiencies.This role will be responsible to create and drive people and process engagement within the department.

Purpose of RoleMaintain strong equity with Embassies and ConsulatesAlways be aware of the latest VISA rules & regulations and guide the team appropriatelyDrive the team to manage end-to-end Visa processing workPrompt and accurate response to sales/clients on various visa requirementsStreamlining VISA process within the team

Roles & ResponsibilitiesMaintain strong equity with Embassies/ Consulates/VFSArrange embassy and client meeting for groupsUpdate any changes in the process of ConsulatesConsistently training the team on VISA process and regulationsHandling customer / client escalations effectively and in a professional mannerDriving processes efficiently thus leading to overall cost savingsResponsible for creation, tracking and reconciliation of reports and dashboards pertaining to all payments related to VISAEnsure end to end closure on all credit notes generated

Qualifications10-12 years of experience in Visa OperationsShould have strong Connects with Embassies and ConsulatesExcellent written and verbal communication skillsExcellent Analytical skills


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