Workforce Management Specialist

1 month ago

noida, India R Systems Full time

R Systems is a leading digital product engineering company that designs and builds next-gen products, platforms, and digital experiences empowering clients across various industries to overcome digital barriers, put their customers first, and achieve higher revenues as well as operational efficiency. We constantly innovate and bring fresh perspectives to harness the power of the latest technologies like cloud, automation, AI, ML, analytics, Mixed Reality etc.


Role- Workforce Management Specialist

Work Location - Noida (Work from Office)


Responsibilities

The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.


  • Review performance with Capacity and Scheduling Planners and team using performance reports/dashboards, observations, buddying and reviewing system audit reports.
  • Work with data from various sources to analyze and observe performance of department SLAs and gain insights as basis for feedback and change suggestions.
  • Prepare and present team performance data, challenges, and issues, ideas, and opportunities.
  • Build healthy and professional relationships with team members establish and nurture a culture of open feedback, collaboration, encouragement, recognition, and delivery to high standards.
  • Provide clarity on performance vs targets, and any other team or group objectives,
  • Use reward & recognition as part of motivating the team.
  • Conduct team meetings: sharing important information, updates, performance progress and broader company updates.
  • Ensure team is connected to the company objectives and strategy.
  • Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
  • Stay up to date with important company/team/department updates, requirements.
  • Act in the best interests of the organization: ensuring we operate with absolute integrity and compliance with all legal obligations or compliance requirements.


Qualification:

  • Should have Minimum 10 years of experience.
  • Should possess MBA as qualification.
  • Solid understanding of talent management/ workforce planning process (recruitment/selection, performance management/ development /coaching, reward & recognition)
  • Must be able to read, write, speak and understand the English language and possess good oral and written communication skills.

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