Assistant Manager Workforce Management

Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and...

Job Summary:iQor is seeking a highly skilled Workforce Management Analyst to join our team. As a key member of our contact center operations team, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will work closely with our leadership team to determine an acceptable range...

Job Summary:As a key member of the iQor team, the Workforce Management Specialist will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while maintaining high levels of quality and efficiency. This role requires strong analytical and problem-solving skills, as well as the ability to communicate...

Job Summary:As a Workforce Management Director, you will be responsible for ensuring that resources are allocated effectively to meet client forecasted call volume while achieving client, internal, and financial Key Performance Indicator (KPI) targets. This role involves managing various administrative duties to ensure accurate reporting, reporting...

Job Summary: iQor is seeking an experienced Workforce Management Director to lead our workforce optimization efforts. This role is responsible for ensuring adequate staffing resources are planned to handle forecasted call volume while meeting client, internal, and financial KPI targets.Key Responsibilities:Develop and maintain training plans to ensure...

Job Summary:As a key member of the iQor team, the Workforce Management Director will be responsible for ensuring that resources are effectively allocated to meet client forecasted call volume while achieving internal and financial KPI targets. This role will also oversee various administrative duties to guarantee accurate reporting, reporting structures, and...

Business Consultant OpportunityWe are seeking a highly skilled Business Consultant to join our team at Intellicus Technologies. This role is focused on Workforce Management, where you will work closely with clients to understand their business needs and provide expert guidance on optimizing their workforce.Key Responsibilities: Execute business projects on...

Job Summary:The Workforce Forecasting and Planning Analyst plays a critical role in ensuring the company's strategic goals are met through effective forecasting, capacity planning, and collaboration. This position is responsible for developing and maintaining accurate forecasts of contact volume, productivity, and capacity, as well as providing leadership...

Job SummaryAs a Workforce Management Analyst at iQor, you will be responsible for proactively monitoring service levels, efficiency, and executing plans to improve service deficiencies. You will have knowledge of business activities that may impact contact center performance and determine acceptable service level goal fluctuations. Responsibilities include...

Please find the JD below :We are seeking a highly motivated and well-spoken Business Consultant to join our team at Intellicus Technologies.This role is focused on Workforce Management (WFM) and requires a minimum of 5 years of experience in WFM roles, covering all stages of forecasting, capacity planning, rostering, and scheduling.The ideal candidate will...

Job Summary:iQor is seeking a highly motivated and experienced Senior Manager Workforce Management to join our team. As a Senior Manager Workforce Management, you will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets.Responsibilities:Develop and implement...

Job Summary:We are seeking a highly skilled Senior Manager Workforce Management to lead our team in ensuring that resources are effectively allocated to meet client forecasted call volume while meeting client, internal, and financial KPI targets. This role is responsible for managing various administrative duties to ensure accurate reporting, reporting...

Job Summary:As a key member of the iQor team, the Senior Manager Workforce Management will be responsible for ensuring that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position requires strong leadership and analytical skills to manage various administrative duties and ensure...

About the RoleThe Workforce Management Analyst III is a critical member of our team, responsible for developing and implementing strategic workforce plans to drive business growth and excellence. This role requires a deep understanding of contact center operations and a talent for analyzing complex data to inform forecasting and scheduling decisions.Key...

About the Role:This position is responsible for providing accurate schedules based on call volume patterns, attrition rates, and contact center productivities. The ideal candidate will be able to make decisions on behalf of Operations to adjust staffing due to unexpected changes in call volume or additional requirements from the client. They will work...

Job Title : Senior Software Engineer Company : Simplify Workforce Location : HybridCompany Description :SimplifyVMS is a cloud-based Vendor Management System (VMS) that provides innovative technology to manage contingent workforce and services procurement programs. Customers leverage Simplify Workforce to gain visibility into their external/non-employee...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers...

Job Summary:This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations team to adjust staffing due to unexpected changes in call volume or additional requirements from clients. They should...

Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirements from the client. They...

Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates, and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirements from the client. They...