Major Incident
23 hours ago
TCS present an excellent opportunity for Major Incident & Problem Management Job Location: Chennai Experience required : 6-10 yrs Skills: Major Incident & Problem Management Interview date: 03-Dec-25 (Wednesday) Key responsibilities: Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and maintain the Major Incident Management process. End to End ownership of all major incidents until resolution and publish periodic updates to the relevant technology stakeholders as appropriate on the progress of the incident. Create an Action Plan/Recovery Plan with the help of product teams, assign the actions to the respective owners and track the execution for quick service restoration. Collaborate with product, portfolio leadership & 3rd party suppliers as required to resolve issues within the defined SLAs / KPIs. Assess priority for major incidents with product teams and senior IT/Business Leadership. Maintain excellent situational awareness by utilizing tools and communication channels to be on guard for potential new incidents on the rise. Facilitate incident recovery by mobilizing the required technical resources and 3rd party suppliers on the incident bridge. Work closely with command center/monitoring team to monitor the overnight critical batches and manage the resolution of stalled or breached jobs with the relevant product teams in a timely manner to avoid any impact to business. Maintain and follow the defined escalation matrix for all internal & external M&S suppliers during Major Incidents for immediate service restoration. Conduct Post Incident Reviews (PIRs) and work with the teams to identify root cause and preventive measure to avoid recurrence. Publish PIR document to the relevant technology stakeholders / leadership team with the gaps identified and track actions until closure. Internal stakeholder communication and War Room Management. Your Profile Key skills/knowledge/experience: IM IT Service Management experience, Strong knowledge of ITIL processes - ITIL v3 or 4 Certified – Foundation/Practioner Flexible to support off business hours via On-Call Extensive experience in handling mission critical incidents Good listening skills, decision making and problem-solving ability Excellent communication skills and should be able to effectively communicate at all levels. Good to have: Working experience in IT Operations (preferably Retail Domain) in a complex application & infrastructure landscape.
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Major Incident Manager
3 weeks ago
Bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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Major Incident Manager
2 weeks ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Specialist
2 days ago
bangalore, India beBeeMajorIncident Full timeJob Description:We are seeking a skilled Major Incident Specialist to join our team. The successful candidate will be responsible for managing and resolving major incidents in a timely and efficient manner.The ideal candidate will have a strong background in incident management, with experience in identifying and escalating potential issues. They will also...
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Major Incident Manager
3 weeks ago
Bangalore Division, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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Major Incident Manager
3 weeks ago
Bangalore Urban, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
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Major Incident Manager
3 weeks ago
Bangalore Urban, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Management
1 day ago
Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Major Incident
1 day ago
bangalore, India Tata Consultancy Services Full timeTCS present an excellent opportunity for Major Incident & Problem ManagementJob Location: ChennaiExperience required : 6-10 yrsSkills: Major Incident & Problem ManagementInterview date: 03-Dec-25 (Wednesday)Key responsibilities: Effective and rapid response to major incidents, chair all major incident meetings & technical bridges to further develop and...
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Major Incident Manager
24 hours ago
Bangalore Urban, Karnataka, India, IN Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
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Major Incident Management Position
2 weeks ago
bangalore, India beBeeSpecialist Full timeIncident Response Specialist Job DescriptionWe are seeking a skilled Incident Response Specialist to join our team in Bengaluru. The role involves managing major incidents, ensuring they are logged and resolved within the scope of the Service Level Agreement.Managing major incidents and driving them efficiently on both Bridge call and Chat platforms.Issuing...
