Major Incident Manager
4 days ago
Position Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities Major Incident Command Lead the end-to-end response for major incidents, ensuring rapid service restoration and minimal business impact through decisive action and structured coordination. Activate and manage cross-functional incident response teams, assigning roles, setting priorities, and maintaining control throughout the incident lifecycle. Establish command protocols and escalation paths to ensure high-impact incidents are handled with urgency and precision. Stakeholder Communication Provide timely, accurate, and context-sensitive updates to executives, business stakeholders, and affected users during major incidents. Ensure transparency and clarity in communications, including incident status, impact assessments, estimated resolution times, and post-resolution summaries. Serve as the primary communication bridge between technical teams and business leadership during critical events. Root Cause & Post-Incident Review Facilitate structured root cause analysis (RCA) sessions to identify underlying issues and contributing factors. Document findings, lessons learned, and corrective actions, and ensure they are shared across relevant teams to prevent recurrence. Lead post-incident review meetings and drive follow-up initiatives that enhance resilience and service reliability. Process Governance Ensure major incident management processes are consistently followed, documented, and aligned with ITIL and organizational standards. Continuously improve incident response procedures by incorporating feedback, performance metrics, and best practices. Maintain readiness for critical incident scenarios through simulations, training, and process audits. Required Qualifications Education: Bachelor’s degree in IT, Engineering, or a related field. Experience: Minimum 6 years in IT operations or service management, with 3+ years in major incident handling. Certifications: ITIL Foundation certification required. Skills: Strong leadership and crisis management skills Excellent communication under pressure Experience with incident coordination tools Ability to manage executive-level communications Preferred Qualifications Experience With: Business continuity and disaster recovery planning High-availability systems and critical infrastructure Executive stakeholder engagement Advanced Certifications: ITIL 4 Managing Professional Certified Major Incident Manager (HDI) ISO 22301 Business Continuity certification
-
Major Incident Manager
4 days ago
Bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Major Incident Manager
3 days ago
bangalore, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Major Incident Manager
4 days ago
bangalore, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
-
Major Incident Manager
3 weeks ago
bangalore, India Tata Consultancy Services Full timeTCS hiring!! Role: MIM Location: Bangalore Experience: 4-6 Must Have: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2) - Owneing the Major...
-
Major Incident Manager
4 days ago
bangalore district, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Major Incident Manager
2 days ago
Bangalore Urban, India Cognizant Full timePosition Title: Major Incident Manager Grade: SA / M Job Overview The Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams. Key Responsibilities...
-
Major Incident Manager
4 days ago
Bangalore Urban, India Cognizant Full timePosition Title: Major Incident ManagerGrade: SA / MJob OverviewThe Major Incident Manager leads the response to high-impact incidents that significantly affect business operations. This role acts as the command center during major disruptions, ensuring rapid resolution, clear communication, and effective coordination across teams.Key ResponsibilitiesMajor...
-
bangalore, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALORE JD FOR REFERENCE: As a Major Incident Manager, your responsibilities will include: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively...
-
bangalore, India Tata Consultancy Services Full timeTCS IS HIRING FOR MAJOR INCIDENT MANAGEMENT_4 TO 6 YEARS_BANGALOREJD FOR REFERENCE:As a Major Incident Manager, your responsibilities will include: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement - Using MIM experience to pro-actively support...
-
Major Incident Analyst
3 weeks ago
Bangalore, Karnataka, India Shell Full timeIndia Job Family Group Information Technology IT Worker Type Regular Posting Start Date October 23 2025 Business unit Projects and Technology Experience Level Experienced Professionals What s the role As a Major Incident Analyst you will be a key member of the Global Command Center GCC within the IDSO OIC team supporting Shell s IT Operations in ensuring...
