Customer Care

6 days ago


Surat, India NJ AMC Full time

Primary Role

  • Efficient Handling of Calls.
  • Serves customers by providing relevant information.
  • Resolving internal service problems and escalating, if needed.
  • Providing proactive customer outreach.
  • Collecting and analyzing customer feedback.
  • Responding to customer reviews.
  • Developing and documenting knowledge into helpful content.

Secondary Role

  • Assisting other officers for solving queries in case of excess queries.
  • Adhering to organizational processes & policies.
  • Providing feedback on enhancement of systems and overall organization on a time to time basis.

Skills Required:

  • Good communication
  • Grasping power
  • Listening Skill
  • Product Knowledge
  • Computer Operating
  • Coordination

Job Type: Full-time

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • What is your expected salary ?

Education:

  • Master's (Preferred)

Work Location: In person

Speak with the employer



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