Technical Support Executive-VOIP

4 weeks ago


kochi, India Voxtron Solutions LLP Full time

Technical Support Executive-VOIP

This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.
Responsibilities
Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budget
Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Voxtron
Key Requirements:
Minimum of year of experience in a Professional Services Implementation position
Contact Centre industry experience is a must.
Excellent verbal and written communication skills
Strong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms, and Contact Centre practices
Working knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantage
BE/BTech in a technical discipline or equivalent experience is required.
Key Skills:
Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations
Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
Strong troubleshooting and problem-solving skills
Experience in supporting global customers in multiple geographies
Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperative
Working knowledge of Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices
Willing to work a schedule that supports customers in various GCC time zones
Job Location: Infopark Kochi



  • Kochi, India Voxtron Solutions LLP Full time

    Technical Support Executive-VOIPThis is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre projects, ensuring...


  • Kochi, India Voxtron Solutions LLP Full time

    Technical Support Executive-VOIP This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions. Responsibilities Manage the implementation of Contact Centre...


  • Kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...


  • Kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...


  • Kochi, India Fragomen Full time

    Job Description Shift Timing: 8 AM to 4:30 PM IST About the team: Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. About the role: Fragomen is seeking a Technical Support Specialist to join our...


  • Kochi, India CAROL SOLUTIONS Full time

    Technical Support EngineerJob Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical aspects...

  • IT Support Executive

    2 months ago


    Kochi, India Paradigm Consultants Full time

    We are looking for an IT Support executive with atleast 1 year of experience to join our esteemed organisation **Responsibilities**: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations,...


  • Kochi, India WORKSENT Full time

    Work Experience: 1 - 4 YearsWork Location: KochiResponsibilities:- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.- Initiates follow up calls with customers.- Responding to client IT support requests via chats, calls, and tickets.- Providing technical support via remote access.- Update and monitor ticketing...


  • Kochi, India Transight Systems Private Limited Full time

    Transight System Private Limited is looking for a enthusiastic Female Customer support executive(Hindi Speaking) to join our team as soon as possible.Overseeing the customer service process. Troubleshooting customer issues and resolving it. Working alongwith the Sales Team to Coordinate with the clients. Resolving customers technical complaints brought to...


  • Kochi, India Pegasus Global Enterprises Full time

    We are looking for an IT Support executive with atleast 1 year of experience to join our esteemed organisation **Responsibilities**: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations,...


  • kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...


  • Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...


  • Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...


  • kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...


  • Kochi, India LucidPlus IT Solutions Full time

    Application Support ExecutiveJob description:-SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.Key Responsibilities:- Develop and refine support processes for improved customer experience.- Generate reports with specific KPIs on...


  • kochi, India LucidPlus IT Solutions Full time

    Application Support Executive Job description:-SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.Key Responsibilities:- Develop and refine support processes for improved customer experience.- Generate reports with...


  • Kochi, India LucidPlus IT Solutions Full time

    Application Support Executive Job description:- SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding. Key Responsibilities: - Develop and refine support processes for improved customer experience. - Generate reports with...


  • Kochi, India Feathersoft Info Solutions Private Limited Full time

    Technical Support EngineerJob DescriptionExperience : 2 - 5YearsRequired Skills :• Good knowledge in ms sql• Previous experience in healthcare\payment domain• Knowledge in data integration concepts(Out of the box thinking)• Experience in ticketing system such as JIRA and Zendesk• Good communication level and able to coordinate deployments and data...


  • Kochi, India Fragomen Full time

    Job DescriptionAbout the team:Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. Based in Pittsburgh (US) and Sheffield (UK), our team extends its support globally to ensure the smooth functioning of our...


  • Kochi, India Infrared Power Techsol Pvt. Ltd. Full time

    The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers‘ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Job Location:...