Technical Support Executive-VOIP

4 weeks ago

kochi, India Voxtron Solutions LLP Full time

Technical Support Executive-VOIP

This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.
Responsibilities
Manage the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budget
Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
Assess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and Voxtron
Key Requirements:
Minimum of year of experience in a Professional Services Implementation position
Contact Centre industry experience is a must.
Excellent verbal and written communication skills
Strong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms, and Contact Centre practices
Working knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantage
BE/BTech in a technical discipline or equivalent experience is required.
Key Skills:
Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
Ability to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situations
Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
Strong troubleshooting and problem-solving skills
Experience in supporting global customers in multiple geographies
Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperative
Working knowledge of Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices
Willing to work a schedule that supports customers in various GCC time zones
Job Location: Infopark Kochi

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