Technical Support Helpdesk Lead – Applications

Found in: Whatjobs IN C2 - 1 week ago


kochi, India LucidPlus IT Solutions Full time

Technical Support Helpdesk Lead – Applications

We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.
Location
Infopark Koratty, Kerala - WFO
Key Responsibilities -
In this role you should be able responsible for,
•Create and Manage Team of Technical Support Executives providing 24/7 Application support to our customers.
•Put in place processes and procedures for the Support team to develop enhanced customer experience.
•Report on the support teams activities, with specific KPIs delivered weekly and monthly.
•Assist the team in implementing efficiency changes.
•Assist the team to develop a thorough understanding of each clients individual needs to head off potential issues before they become problems.
•Work collaboratively and constructively to solve problems and implement changes.
•Ensure all cases, calls chats are logged to allow for comprehensive data for report analysis and development of best practice resolutions for the company s self-service knowledge base.
Desired Skills
•Three Years plus experience in an Application/Technical Support or leadership role
•Strong verbal and written communication skills
•Has and uses appropriate technical skills to carry out the role at a high level of accomplishment.
•continually improve, Ability to multitask, prioritize and manage time effectively
•Willingness to learn a sophisticated software
•Aptitude to build strong analytical and critical thinking skills
•Experience supporting customers through a variety of contact channels including chat, email and phone


  • Technical Support Helpdesk Lead – Applications

    Found in: Whatjobs IN C2 - 1 week ago


    Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – ApplicationsWe are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should be able...


  • Kochi, India LucidPlus IT Solutions Full time

    Technical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...


  • Kochi, Kerala, India Soffit Infrastructure Services (P) Ltd Full time

    **Job Summary**: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. **Main Responsibilities**: **Team Supervision**: - Manage a team of...

  • Technical Lead

    Found in: Whatjobs IN C2 - 3 weeks ago


    kochi, India CONNECTING 2 WORK Full time

    Job Description We are looking for candidates for the role of technical lead with an experience of 5 + years for the location of Cochin Requirements: 1. Experience of 5-12 years in IT2. Strong communication skills, good technical grounding, and inclination towards leading others. 3. Strong algorithm and problem-solving skills with a passion...

  • Technical Lead

    Found in: Whatjobs IN C2 - 1 week ago


    Kochi, India CONNECTING 2 WORK Full time

    Job DescriptionWe are looking for candidates for the role of technical lead with an experience of 5 + years for the location of CochinRequirements:1. Experience of 5-12 years in IT2. Strong communication skills, good technical grounding, and inclination towards leading others. 3. Strong algorithm and problem-solving skills with a passion to innovate....


  • Kochi, India BWF Hosting Full time

    **Big Wet Fish Hosting** REMOTE Working for our UK Client Base from India Office Space / Desk rented in a business centre if required PC / Laptop Provided if required **Technical Support and Server Monitoring** Big Wet Fish Hosting has been providing web hosting services to clients in over 50 countries for many years. Based in De Courcy Centre...

  • Mobile Application Support Engineer

    Found in: Whatjobs IN C2 - 1 week ago


    Kochi, India Emsyne Technologies Privated Limited Full time

    Mobile Application Support EngineerExperience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by customers.Coordination with...


  • Kochi, India HashRoot Ltd Full time

    Technical Support Engineer Job Description: Are you passionate about providing exceptional customer service and solving technical issues? We are seeking a skilled IT Support Specialist to provide remote and onsite technical support to end users in a variety of small to medium-sized businesses. As an IT Support Specialist, you will play a crucial...

  • Technical Support Engineer

    Found in: Whatjobs IN C2 - 3 days ago


    kochi, India HashRoot Ltd Full time

    Technical Support Engineer Job Description:Are you passionate about providing exceptional customer service and solving technical issues? We are seeking a skilled IT Support Specialist to provide remote and onsite technical support to end users in a variety of small to medium-sized businesses. As an IT Support Specialist, you will play a...

  • Junior Technical Lead

    Found in: Whatjobs IN C2 - 1 week ago


    Kochi, India CONNECTING 2 WORK Full time

    Job DescriptionWe are hiring Jr. technical leadRequirements1. Experience of 4-7 years in IT2. Strong communication skills, good technical grounding, and inclination towards leading others. 3. Strong algorithm and problem-solving skills with a passion to innovate. 4. Thorough understanding of SDLC processes, practices, and key tools 5. The candidate should...

  • Junior Technical Lead

    Found in: Whatjobs IN C2 - 3 weeks ago


    kochi, India CONNECTING 2 WORK Full time

    Job Description We are hiring Jr. technical lead Requirements 1. Experience of 4-7 years in IT2. Strong communication skills, good technical grounding, and inclination towards leading others. 3. Strong algorithm and problem-solving skills with a passion to innovate. 4. Thorough understanding of SDLC processes, practices, and key tools 5....

  • Technical Team Lead

    Found in: Whatjobs IN C2 - 1 week ago


    Kochi, India TECFORZ INNOVATIONS Full time

    Technical Team LeadCompany Overview:Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to drive innovation...

  • Technical Support Engineer

    Found in: Whatjobs IN C2 - 2 days ago


    Kochi, India HashRoot Ltd Full time

    Technical Support EngineerJob Description:Are you passionate about providing exceptional customer service and solving technical issues? We are seeking a skilled IT Support Specialist to provide remote and onsite technical support to end users in a variety of small to medium-sized businesses. As an IT Support Specialist, you will play a crucial role in...

  • Magento Technical Lead

    Found in: Whatjobs IN C2 - 1 day ago


    Kochi, India McFadyen Digital Full time

    Magento Technical LeadDo you have a passion for technology and solving problems? Are you an innovative person? Do you have the mindset to mentor team members on the Magento platform and new technologies/solutions? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly self-motivated and...

  • Mobile Application Support Engineer

    Found in: Whatjobs IN C2 - 3 weeks ago


    kochi, India Emsyne Technologies Privated Limited Full time

    Mobile Application Support Engineer Experience: 1 to 3 yearsResponsibilities:Supporting and Guiding new and existing customers via email, call, Google meet, etc.Identifying customers needs, clarify information, research, provide solutions and/or alternatives.Documentation, recording and updating incidents and issues reported by...


  • Kochi, India Emsyne Technologies Privated Limited Full time

    Mobile Application Support Engineer Experience: 1 to 3 years Responsibilities: Supporting and Guiding new and existing customers via email, call, Google meet, etc. Identifying customers needs, clarify information, research, provide solutions and/or alternatives. Documentation, recording and updating incidents and issues reported by customers....

  • Technical Team Lead

    2 weeks ago


    Kochi, India TECFORZ INNOVATIONS Full time

    Technical Team Lead Company Overview: Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to drive...

  • Technical Team Lead

    Found in: Whatjobs IN C2 - 2 weeks ago


    kochi, India TECFORZ INNOVATIONS Full time

    Technical Team Lead Company Overview:Tecforz Innovations Pvt Ltd is a dynamic and innovative tech startup committed to deliver comprehensive digital solutions tailored to meet the evolving demands of modern businesses. Specialized in Artificial Intelligence, software development, IOT, and cloud services, we harness the latest technologies to...

  • Odoo Technical Team Lead

    Found in: Whatjobs IN C2 - 1 week ago


    kochi, India Loyal IT Solutions Pvt Ltd Full time

    Odoo Technical Team Lead Application link- Job Summary:The Odoo Technical Team Lead plays a critical role in managing and leading a team of Odoo developers to deliver high-quality Odoo ERP solutions. This role involves technical expertise, project management, and team leadership skills.Responsibilities:Technical Leadership:- Lead and mentor a...

  • Magento Technical Lead

    Found in: Whatjobs IN C2 - 1 day ago


    kochi, India McFadyen Digital Full time

    Magento Technical Lead Do you have a passion for technology and solving problems? Are you an innovative person? Do you have the mindset to mentor team members on the Magento platform and new technologies/solutions? Are you self-directed, confident, and able to work without requiring a great deal of structure or supervision? Are you highly...