Technical Support Executive

4 weeks ago


Kochi, India WORKSENT Full time

Work Experience: 1 - 4 Years

Work Location: Kochi


Responsibilities:

  • Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
  • Initiates follow up calls with customers.
  • Responding to client IT support requests via chats, calls, and tickets.
  • Providing technical support via remote access.
  • Update and monitor ticketing systems.


  • Essential requirement:
  • Excellent verbal and written communication skills in English.
  • Willing to work in dedicated night shift.
  • Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
  • Good knowledge of working with Windows and MacOS systems.
  • Proficient knowledge of computer systems and their peripherals.
  • Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
  • Minimum 6 months voice experience in International Technical Support.
  • Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage


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