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[15h Left] Technical Support Executive
4 weeks ago
Work Location: Kochi
Responsibilities:
- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.- Initiates follow up calls with customers.- Responding to client IT support requests via chats, calls, and tickets.- Providing technical support via remote access.- Update and monitor ticketing systems.
- Essential requirement:- Excellent verbal and written communication skills in English.- Willing to work in dedicated night shift.- Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.- Good knowledge of working with Windows and MacOS systems.- Proficient knowledge of computer systems and their peripherals.- Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.- Minimum 6 months voice experience in International Technical Support.- Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage
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