Technical Support Executive-VOIP

4 weeks ago

Kochi, India Voxtron Solutions LLP Full time
Technical Support Executive-VOIP

This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budgetHandle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or directionAssess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and VoxtronKey Requirements:Minimum of year of experience in a Professional Services Implementation positionContact Centre industry experience is a must.Excellent verbal and written communication skillsStrong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms, and Contact Centre practicesWorking knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantageBE/BTech in a technical discipline or equivalent experience is required.Key Skills:Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneouslyAbility to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situationsPrioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environmentStrong troubleshooting and problem-solving skillsExperience in supporting global customers in multiple geographiesMust be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperativeWorking knowledge of Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practicesWilling to work a schedule that supports customers in various GCC time zonesJob Location: Infopark Kochi

  • Technical Support Executive-VOIP

    4 weeks ago

    kochi, India Voxtron Solutions LLP Full time

    Technical Support Executive-VOIP This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre...

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    1 month ago

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