Technical Support Executive-VOIP
3 weeks ago
This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre projects, ensuring that all tasks are completed on time and within budgetHandle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or directionAssess solution specifications in light of customer requirements and recommend solution designs and changes that optimize value for both the customer and VoxtronKey Requirements:Minimum of year of experience in a Professional Services Implementation positionContact Centre industry experience is a must.Excellent verbal and written communication skillsStrong knowledge of contact center technology, IVR, ACD, VoIP, Unified Comms, and Contact Centre practicesWorking knowledge of CRM and Lead Management solutions (Salesforce/ Siebel/ Odoo/Sage etc) will be an added advantageBE/BTech in a technical discipline or equivalent experience is required.Key Skills:Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneouslyAbility to operate with minimal guidance; must be able to exercise sound judgment and decision-making in challenging situationsPrioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environmentStrong troubleshooting and problem-solving skillsExperience in supporting global customers in multiple geographiesMust be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and the ability to understand clients’ needs are imperativeWorking knowledge of Networking, API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practicesWilling to work a schedule that supports customers in various GCC time zonesJob Location: Infopark Kochi
-
Technical Support Executive-VOIP
4 weeks ago
kochi, India Voxtron Solutions LLP Full timeTechnical Support Executive-VOIP This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre...
-
Technical Support Executive-VOIP
4 weeks ago
Kochi, India Voxtron Solutions LLP Full timeTechnical Support Executive-VOIP This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions. Responsibilities Manage the implementation of Contact Centre...
-
Technical Support Executive
3 weeks ago
Kochi, India WORKSENT Full timeWork Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...
-
Technical Support Executive
3 weeks ago
Kochi, India WORKSENT Full timeWork Experience: 1 - 4 YearsWork Location: KochiResponsibilities:Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.Initiates follow up calls with customers.Responding to client IT support requests via chats, calls, and tickets.Providing technical support via remote access.Update and monitor ticketing...
-
Technical Support Specialist
1 day ago
Kochi, India Fragomen Full timeJob Description Shift Timing: 8 AM to 4:30 PM IST About the team: Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. About the role: Fragomen is seeking a Technical Support Specialist to join our...
-
Technical Support Engineer
31 minutes ago
Kochi, India CAROL SOLUTIONS Full timeTechnical Support EngineerJob Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical aspects...
-
IT Support Executive
2 months ago
Kochi, India Paradigm Consultants Full timeWe are looking for an IT Support executive with atleast 1 year of experience to join our esteemed organisation **Responsibilities**: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations,...
-
[15h Left] Technical Support Executive
3 weeks ago
Kochi, India WORKSENT Full timeWork Experience: 1 - 4 YearsWork Location: KochiResponsibilities:- Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.- Initiates follow up calls with customers.- Responding to client IT support requests via chats, calls, and tickets.- Providing technical support via remote access.- Update and monitor ticketing...
-
Client Support Executive
1 month ago
Kochi, India Transight Systems Private Limited Full timeTransight System Private Limited is looking for a enthusiastic Female Customer support executive(Hindi Speaking) to join our team as soon as possible.Overseeing the customer service process. Troubleshooting customer issues and resolving it. Working alongwith the Sales Team to Coordinate with the clients. Resolving customers technical complaints brought to...
-
IT Support Executive
4 days ago
Kochi, India Pegasus Global Enterprises Full timeWe are looking for an IT Support executive with atleast 1 year of experience to join our esteemed organisation **Responsibilities**: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations,...
-
Technical Support Helpdesk Lead – Applications
2 months ago
kochi, India LucidPlus IT Solutions Full timeTechnical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...
-
Technical Support Helpdesk Lead – Applications
2 months ago
Kochi, India LucidPlus IT Solutions Full timeTechnical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...
-
kochi, India LucidPlus IT Solutions Full timeTechnical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers.LocationInfopark Koratty, Kerala - WFOKey Responsibilities -In this role you should...
-
Kochi, India LucidPlus IT Solutions Full timeTechnical Support Helpdesk Lead – Applications We are looking for a motivated individual with good Problem Solving, Communication and Management Skills to provide day-to-day leadership to the customer support team and act as the vital link for our customers. Location Infopark Koratty, Kerala - WFO Key Responsibilities - In this role you should...
-
Application Support Executive
3 weeks ago
Kochi, India LucidPlus IT Solutions Full timeApplication Support ExecutiveJob description:-SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.Key Responsibilities:- Develop and refine support processes for improved customer experience.- Generate reports with specific KPIs on...
-
Technical Support Engineer
2 months ago
Kochi, India Feathersoft Info Solutions Private Limited Full timeTechnical Support EngineerJob DescriptionExperience : 2 - 5YearsRequired Skills :• Good knowledge in ms sql• Previous experience in healthcare\payment domain• Knowledge in data integration concepts(Out of the box thinking)• Experience in ticketing system such as JIRA and Zendesk• Good communication level and able to coordinate deployments and data...
-
Technical Support Engineer
3 weeks ago
Kochi, India Infrared Power Techsol Pvt. Ltd. Full timeThe ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers‘ technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Job Location:...
-
Technical Support Specialist I
2 days ago
Kochi, India Fragomen Full timeJob DescriptionAbout the team:Our dedicated team provides round-the-clock technical support for our firm. We assist end users with a range of issues, from printer and computer hardware problems to navigating various applications. Based in Pittsburgh (US) and Sheffield (UK), our team extends its support globally to ensure the smooth functioning of our...
-
Application Support Executive
3 weeks ago
kochi, India LucidPlus IT Solutions Full timeApplication Support Executive Job description:-SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.Key Responsibilities:- Develop and refine support processes for improved customer experience.- Generate reports with...
-
Application Support Executive
3 weeks ago
Kochi, India LucidPlus IT Solutions Full timeApplication Support Executive Job description:- SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding. Key Responsibilities: - Develop and refine support processes for improved customer experience. - Generate reports with...