Information Technology Support Engineer

3 weeks ago


tamil nadu, India Schima Sysnet and Systems Full time
Company Description
Schima Sysnet and Systems Pvt Ltd, is a Chennai based fast growing Information Technology company focused on business empowerment with cutting-edge technology solutions.
Head-quartered in Singapore with regional presence in India, Malaysia, Myanmar, Cambodia, UAE, UK and USA, Schima Sysnet has evolved as an one stop ICT solution provider for Systems and Network support services covering Windows, Unix, Linux, Databases, SAN Storage, Network Equipment’s, IT Cyber Security, Disaster Recovery, 24/7 IT Helpdesk, Software Development, VOIP, Cloud computing, robotic automation and other managed services.
Job Title: IT Helpdesk Support Engineer
Location: Chennai
Experience: 2+ Yrs.
Mode: Full time position
Qualifications: Bachelor’s degree in computer science or related field, or equivalent experience.
Role Description
· As a Support and Helpdesk Engineer, you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.
· You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.
Roles & Responsibilities:
Provide technical assistance and support to end-users via phone, email, chat, or in person.
Guide users through problem-solving steps and provide clear instructions to resolve technical issues.
Troubleshoot and resolve hardware, software, and network issues promptly and effectively.
Diagnose and escalate complex technical issues to appropriate teams for resolution.
Assist in the installation, configuration, and deployment of desktops, laptops, printers, and other IT equipment.
Install, configure, and maintain software applications and systems.
Conduct system diagnostics and performance monitoring to ensure optimal functionality.
Manage and prioritize incoming support requests/tickets using a helpdesk ticketing system.
Ensure timely resolution of support tickets while maintaining high levels of customer satisfaction.
Keep accurate records of support activities, including interactions, resolutions, and follow-up actions.
Communicate technical solutions and updates to end-users in a clear and understandable manner.
Identify recurring issues and collaborate with the team to implement permanent solutions.
Create and maintain technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
Conduct user training sessions and workshops to promote IT best practices and enhance end-user skills.
Update support documentation and training materials to reflect changes in technology and processes.
Assist in the administration and maintenance of IT infrastructure, including servers, networks, and security systems.
Perform routine system backups, upgrades, and patches to ensure system reliability and security.
Monitor system performance and capacity to identify and resolve issues proactively.
Implement and enforce IT policies, procedures, and security standards.
Inventory Management - update and maintain an inventory of all IT equipment and software, including all configurations, versions, and specifications.
Performance Monitoring - monitor and report on the performance of all IT systems.
Preferred Skills :
Working experience in Windows and Linux Operating system
Working experience in Cloud (Azure, AWS) and Office 365 Suite of products
Working experience in Data Loss Prevention
Working experience Experience Basic Security Settings review - CIS Standards
Working experience AD , DNS management ( AD User accounts , GPO, CNAME record)
Knowledge on BCP and DR

  • tamil nadu, India Schima Sysnet and Systems Full time

    Company DescriptionSchima Sysnet and Systems Pvt Ltd, is a Chennai based fast growing Information Technology company focused on business empowerment with cutting-edge technology solutions.Head-quartered in Singapore with regional presence in India, Malaysia, Myanmar, Cambodia, UAE, UK and USA, Schima Sysnet has evolved as an one stop ICT solution provider...


  • tamil nadu, India MX Full time

    Job SummaryWe have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In addition, the IT Support Specialist will be responsible for maintaining end user...


  • tamil nadu, India Exela Technologies Full time

    Responsibilities:Product Development:Lead the development of technology products and solutions that align with the company's strategic goals.Foster a culture of innovation and continuous improvement within the product development team.Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.Customer Project...


  • tamil nadu, India DVSI Ltd Full time

    Are you ready to step into the exciting world of cutting-edge audio-visual technology? Do you know how to effectively represent a company in front of clients? Join our team as an AV Embedded Engineer Extraordinaire and help us create jaw-dropping experiences for our clients!About Us:At DVSi, we're not in the business of the ordinary; we are architects of...


  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and...

  • Support Executive

    2 months ago


    Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and...


  • tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolve our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...


  • tamil nadu, India TECEZE Full time

    Company DescriptionTECEZE is an IT service provider based in Chennai. We offer a wide range of services to businesses across all sectors, working with top vendor partners to deliver solutions that maximize the return on technology investments. Our team has extensive expertise and formal training, with a focus on providing 24/7 support and leveraging years of...


  • tamil nadu, India SAMR TECHNOLOGY Full time

    Company DescriptionSAMR Technology Private Limited is a Digital & Automation Solutions provider specializing in the Apparel, Automotive, Aerospace, Composite (Technical Textiles), Footwear, Home Furnishing, and Windmill industry segments. The company aims to reduce production costs and ensure sustainability through its Digital & Automation Solutions in...


  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. Dear Job/ Intern Seeker **JD For Support Executive** We Abhyaz (MTAB Technology Centre Pvt. Ltd) are looking for a passionate and dedicated individual to join us as a support executive intern. **Core Functional Responsibilities** - Answering inquiries - Provide detailed information to customers. - Following up with customers...

  • Department Secretary

    1 month ago


    Rs Puram, Coimbatore, Tamil Nadu, India Global Dynamic Talent Solution Full time

    **Job Description : Department** **Secretary - Information Technology** **Experience : Minimum 6+ Months Experience** **Location - RS Puram, Coimbatore** **Job Summary**:Department Secretary works directly with the Director of Technology to provide a high level of administrative support and confidentiality in district and department activities. The...


  • Coimbatore, Tamil Nadu, India IT Source Technology Full time

    **Experience**: 4 - 6 Years Please find below the mandatory skills needed for L2 and L3 Support Roles. 1. Java(core Java/Java 8), Microservices, Spring Boot, MVC and Hibernate frameworks 2. Exposure to RDBMS data base (Sybase ASE/IQ, Oracle or DB2) 3. Exposure to any cloud with end-end understanding of Web Application build and...


  • tamil nadu, India Digital.ai Full time

    About UsDigital.ai, brings together the best and brightest minds from around the world to drive outcomes and revolutionize the software industry. By transforming the way enterprises create, measure, deliver, secure, and continuously improve digital products, we are able to achieve our mission of creating a digital world we can trust.The leaders in Value...

  • Java Support Engineer

    3 weeks ago


    tamil nadu, India Chargebee Full time

    Summary:Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.Responsibilities:As an Advanced Solution engineer, you will perform the below activities:Troubleshoot issues which the customer facing teams...

  • Support Executive

    4 weeks ago


    Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and...

  • Support Executive

    4 weeks ago


    Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and...


  • Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and...

  • Director Technology

    5 days ago


    tamil nadu, India SourceHOV Full time

    Technology / BU Head – A Billion “Dollar" Entity "SourceHOV (Exela Technologies)"Company DescriptionSourceHOV (Exela Technologies) is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of...

  • Gws Support

    1 month ago


    Chennai, Tamil Nadu, India Encora Full time

    **GWS Support** Important Information **Location: Experience: 5+ years** **Job Mode: Full-time** **Work Mode: Hybrid** **Location: Chennai** **Job Summary** Having experience in 2nd level support of Metastorm (MBPM) workflows. **Responsibilities and Duties** - 2nd level support of Metastorm (MBPM) workflows. - MSSQL advanced, C# basic or advanced....

  • Data Engineer II

    5 days ago


    tamil nadu, India NAF Technology India Full time

    About our companyNew American Funding (NAF) is a mortgage lender offering an array of loan options. Established in 2003 and headquartered in Tustin, CA, United States, NAF has 3,640 + strong workforce across 190 branches and a servicing portfolio of 247,470+ loans and $65.3 Billion.The data services technology team at New American Funding is planning...