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Director Technology

4 months ago

tamil nadu, India SourceHOV Full time
Technology / BU Head – A Billion “Dollar" Entity "SourceHOV (Exela Technologies)"
Company Description
SourceHOV (Exela Technologies) is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of experience operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. Utilizing foundational technologies spanning information management, workflow automation, and integrated communications, Exela’s software and services include multi-industry, departmental solution suites addressing finance and accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and the public sector. Through cloud-enabled platforms, built on a configurable stack of automation modules, and approximately 15,000 employees operating in 21 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. About the Role We are seeking a visionary and accomplished Technology Head (Role) to lead and inspire our technology team. You will be responsible for driving innovation and excellence across all aspects of technology, including product development, customer project delivery, and technical support. As a member of the executive leadership team, you will play a key role in shaping our strategic direction and ensuring its successful execution.
Responsibilities
Product Development:
Lead the development of technology products and solutions that align with the company's strategic goals.
Foster a culture of innovation and continuous improvement within the product development team.
Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.
Customer Project Delivery:
Oversee the successful delivery of customer projects on time, within budget, and according to specifications.
Build strong relationships with key customers and ensure their satisfaction with our technology solutions.
Proactively identify and address potential project risks and issues.
Establish and maintain effective project management processes and methodologies.
Technical Support:
Lead and manage a high-performing technical support team that provides exceptional customer service.
Define and implement Service Level Agreements (SLAs) to meet customer needs.
Continuously improve the efficiency and effectiveness of the technical support function.
Leadership and Management:
Build and lead a high-performing and motivated technology team.
Develop and mentor talented technology professionals.
Create a collaborative and inclusive work environment.
Partner effectively with other business units and leaders to achieve common goals.
Strategic Planning and Execution:
Contribute to the development of the company's overall technology strategy.
Translate the technology strategy into actionable plans and initiatives.
Monitor and measure the performance of technology initiatives and make adjustments as needed.
Stay informed of industry trends and best practices in technology.
Qualifications
15+ years of experience in a technology leadership role.
Proven track record of success in product development, project delivery, and technical support.
Strong understanding of technology trends and best practices.
Excellent communication, interpersonal, and leadership skills.
Ability to build and maintain strong relationships with stakeholders at all levels.
Experience working in a fast-paced, dynamic environment.