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Delivery Director

2 months ago

tamil nadu, India Ivy Mobility Full time

Job Description:

What we need: Delivery Sr Director with expertise in
Delivery Management
Client Management
Stakeholder Management
Team Management
Budget Management
Experience with SAAS Product or Product based organization and not from services organization
Clear and Professional level communication skills in English
Experience in Product Customization and implementation
Experience with multiple customer rollouts and customer integrations/implementations
Experience in multi-county implementations (Good to have)

Position Description
Ivy Mobility is looking to hire a position of Delivery Director / Sr. Director with expert knowledge of project management and technical specialty who could
handle large account(s). The key deliverables are:
Manage highly complex assignments that involves high degree of risk and that impacts the performance of the account/business unit.
Ensure profitability of the given account(s).
Responsible for account mining – to spot and create opportunities for Ivy to further leverage out product offerings building more revenue from the account.
Single point of contact for the client.
Managing deliveries to ensure excellent client experience.
Scope Management – Manage scope and ensure any changes to scope are captured and converted to billable CR’s as appropriate.
Partnering with the client to help them fully leverage Ivy’s product for driving maximum business value.
Ensure industry best practices and Ivy best practices are implemented in the account(s).
Enabling partnerships to integrate solutions with other Ivy products, third party solutions, or third party service providers.

Profile expectations:
Strategic thinker and problem solver with the ‘fire-in-the belly’ to find solutions to complex problems. Strong initiative and follow-thru.
15+ years of experience and ability to manage complex projects executed across multiple shores and multiple technologies.
Ability to collaborate internally, with third party partners, and customers to deliver the desired solutions to our clients.
Ability to understand the client’s needs and translate those needs into actionable items that can then be executed on a timely basis
Business acumen.
Excellent communication skills. Able to engage with all levels of client management
Ability to lead and mentor large team(s).
Experience: 15-20 years