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Executive Director

2 months ago

tamil nadu, India Antal International Full time
Job Title: Digital Transformation Leader Executive Director
Direct Reports: 3 - 4 Managers
Reporting to SVP
ROLE & RESPONSIBILITIES:
Domain Experience: Healthcare experience is Must
An ideal is someone who is more into Digital Transformation/Automation and not into Operations.
• Leading digital transformation function focused on enabling smarter intelligent operations
• Lead enterprise level digital initiatives to embed automation across operations
• Responsible for People management, Client and Stakeholder Management on digital operations to achieve account and workflow simplification, optimization, transformation
• Understand our customer priorities, can translate them into digital transformation road map and
contribute to meet customer commitments to drive value and outcome
• Skilled enough to adopt different levers of transformation to deliver outcome
• Ability to understand RCM/HIM business processes in detail, identify process specific challenges
and redundancies and list down opportunities to drive end to end process improvement leveraging process excellence, automation, and analytics solutions
• Understand key metrics in various level customer / business process / Operations Support
functions/ Project /Program and identify critical metrics for transformation initiatives.
• Perform process mapping / value stream mapping using various BPM / Microsoft tools and
perform deep dive analysis on process metrics, nuances.
• Work with technology team throughout solution development life cycle to translate business
requirements into technical document for engineering
• Understands and has worked across automation, analytical tools, AI platforms to conceptualize
intelligent automation solutions using RPA, AI, ML, NLP, Chat bots, AWS, Azure, API micro services,
interoperable cloud solutions.
• Demonstrate knowledge on modern telephony systems and call management software design /
development / deployment
• Deliver business case, project design, solution design documents etc.
• Generate and interpret data in operational / financial terms to take critical decisions
• Familiar with process disaggregation framework and calculate automation potential and $ benefits,soft benefits, ROI etc.
• Develop project plans, milestones, KPIs, and strong define success criterions to assess results
• Work with senior leadership / business leaders/ Agile development, DevOps teams
• Awareness and adherence to all applicable organization wide policies and procedures, including but not limited to Information security, HIPAA and HR policies.
JOB LOCATION – Chennai
COMPETENCIES, SKILLS AND OTHER REQUISITES
 Overall, 15+ years of experience with min 10+ years of relevant experience in driving process
automation and digital enabled improvement, transformation projects in prior auth, verification,
coding, billing, collections processes across hospital systems for providers
 Managed and led enterprise level initiatives
 Excellent written and spoken English
 Excellent interpersonal and collaborative skills
 Strong presentation skills
 Good RCM industry knowledge and network
 Confident, amicable and ability to persuade and influence
 Unflinching integrity and personal work ethics
 Self-starter with the ability to lead and own projects end to end
 Attention to detail and concern for accuracy
 Excellent team player skills
 Certifications from reputed institute
PMP / PRINCE2 / Scrum master or other equivalent
Agile trained and certified
Lean Six Sigma green belt / black belt from reputed institute
 Desirable to have technical certifications in Digital Transformation like UiPath, Automation Anywhere, AWS, Azure, etc.
 Desirable to have experience in supporting large RFPs transition & solutions
COMPENSATION AND BENEFITS - Competitive remuneration + annual performance-based bonus +standard industry benefits. Relocation package, per company policy will apply for candidates outside the office base city