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Head of Information Technology

5 months ago

tamil nadu, India Exela Technologies Full time
Responsibilities:
Product Development:
Lead the development of technology products and solutions that align with the company's strategic goals.
Foster a culture of innovation and continuous improvement within the product development team.
Stay ahead of emerging technologies and assess their potential impact on the company's product roadmap.
Customer Project Delivery:
Oversee the successful delivery of customer projects on time, within budget
Build strong relationships with key customers and ensure their satisfaction with our technology solutions.
Proactively identify and address potential project risks and issues.
Establish and maintain effective project management processes and methodologies.
Technical Support:
Lead and manage a high-performing technical support team that provides exceptional customer service.
Define and implement Service Level Agreements (SLAs) to meet customer needs.
Continuously improve the efficiency and effectiveness of the technical support function.
Leadership and Management:
Build and lead a high-performing and motivated technology team.
Develop and mentor talented technology professionals.
Create a collaborative and inclusive work environment.
Partner effectively with other business units and leaders to achieve common goals.
Strategic Planning and Execution:
Contribute to the development of the company's overall technology strategy.
Translate the technology strategy into actionable plans and initiatives.
Monitor and measure the performance of technology initiatives and make adjustments as needed.
Stay informed of industry trends and best practices in technology.
Qualifications:
15+ years of experience in a technology leadership role.
Proven track record of success in product development, project delivery, and technical support.
Strong understanding of technology trends and best practices.
Excellent communication, interpersonal, and leadership skills.
Ability to build and maintain strong relationships with stakeholders at all levels.
Experience working in a fast-paced, dynamic environment.