Helpdesk Support

3 weeks ago


mumbai, India Quess Full time
About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified – a testament to our excellent culture, people, and processes.” About Company Roles and Responsibility

Job Title: Helpdesk Support

Experience:1-5 Years

NoticePeriod: Immediate to 15 days

Location: Mumbai

JD:

Responsibilities:

·Provide first-level technicalsupport to end users via phone, email, chat, or ticketing system.

·Troubleshoot and resolve hardware,software, network, and connectivity issues for desktops, laptops, printers,mobile devices, and other IT equipment.

·Assist users with account setup,password resets, software installations, and basic IT configurations.

·Document and track support requests,incidents, and resolutions in the helpdesk ticketing system.

·Escalate complex issues to seniorsupport staff or IT specialists for further investigation and resolution.

·Collaborate with IT teams toidentify recurring problems, trends, and opportunities for process improvement.

·Conduct remote troubleshooting anddiagnostics to resolve technical issues efficiently.

·Provide guidance and training tousers on IT policies, procedures, and best practices.

·Maintain knowledge base articles,FAQs, and support documentation for user self-help.

·Follow-up with users to ensure issueresolution and customer satisfaction.

Requirements:

·Bachelor's degree in ComputerScience, Information Technology, or related field (or equivalent work experience).

·1-5 years of experience in ahelpdesk or technical support role, preferably in a corporate environment.

·Strong knowledge of MicrosoftWindows and Office suite, Active Directory, email systems, and basic networkingconcepts.

·Familiarity with ticketing systems(e.g., ServiceNow, JIRA) and remote support tools.

·Excellent communication skills, bothverbal and written, with the ability to explain technical concepts clearly tonon-technical users.

·Customer-focused mindset with apassion for delivering high-quality support and resolving issues promptly.

·Analytical thinking, problem-solvingskills, and attention to detail.

·Ability to work independently,prioritize tasks, and multitask in a fast-paced environment.

·Certifications such as CompTIA A+,Microsoft Certified: Modern Desktop Administrator Associate, or equivalent area plus.


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