IT Helpdesk Associate

4 weeks ago

Navi Mumbai, India ESYTES INNOVATIONS AND ADVERTISING PRIVATE LIMITED Full time

**Ticket Management**:Create, update, and manage support tickets using the designated ticketing system. Maintain accurate and detailed records of user interactions, issues, and resolutions.

**Remote Support**: Provide remote assistance to users, guiding them through problem-solving steps, performing remote diagnostics, and offering solutions.

**Hardware Setup and Maintenance**: Assist in the setup, configuration, and maintenance of computer hardware, peripherals, and mobile devices. Coordinate hardware repairs and replacements as needed.

**Security and Compliance**:Support and enforce IT security policies and procedures, including user access control, password management, and data protection. Assist in antivirus and anti-malware activities.

**Documentation**: Maintain accurate documentation of IT processes, procedures, and knowledge base articles for internal use. Contribute to the creation and maintenance of user guides and FAQs.

**Collaboration**:Work closely with other IT team members to escalate and resolve complex technical issues. Collaborate to share knowledge and improve overall support quality.

===============

**Education**:A bachelor’s degree in information technology, bachelor’s degree In other fields with relevant 2-3 Years of experience. Certifications such as ITIL V4, V3 Foundation will be an added advantage.

**Experience**:1-3 years of experience in an IT helpdesk or technical support role is desirable.

**Communication**: Excellent verbal and written communication skills. Ability to explain technical concepts in simple terms.

**Customer Focus**:Strong customer service orientation and the ability to empathize with user concerns.

**Problem Solving**: Analytical and problem-solving skills to diagnose and resolve technical issues effectively.

**Time Management**:Ability to prioritize and manage multiple tasks while adhering to deadlines.

**Adaptability**:Willingness to learn and adapt to new technologies and processes.

**Salary**: ₹10,075.37 - ₹27,769.83 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Willing to work on contract?
- Current location?
- Years of experience?
- Working anywhere, if yes then notice period? (Days?)

**Experience**:

- total work: 3 years (required)

**Language**:

- English (required)

Ability to Commute:

- Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Navi Mumbai, Maharashtra: Relocate before starting work (preferred)

  • Helpdesk Support

    2 months ago

    Mumbai, Maharashtra, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Supervisor - Helpdesk Operations

    1 month ago

    Powai, Mumbai, Maharashtra, India Larsen & Toubro Limited Full time

    Education - B. Com Graduate - Experience - 4 to 7 years - Managing of Employee Helpdesk (both ticket system & IVR system) & ensuring continual improvement in the support. - Responsible for development of Helpdesk Associates and ensure that they are cross trained across all functions/queues. - Ensure the Resolution of Queries/Requests/Complaints with...

  • Enterprise Technology and Information Helpdesk

    2 months ago

    Mumbai, Maharashtra, India EisnerAmper LLP Full time

    Job Description ETI Helpdesk Technician At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom...

  • Desktop Support

    2 months ago

    Mumbai, India Total IT Global Full time

    Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

  • Legal Associate

    1 month ago

    Airoli, Navi Mumbai, Maharashtra, India Neural IT Full time

    Designation: Legal Associate Qualification: LLB Experience: 1 - 2 years. Skills Required: Drafting of legal document like Summon & Complaint; Verified Bill Particulars; Motions; Carrying our legal research and preparing legal draft; Good English communication skills. Be able to works as a team player Excellent observation and analytical...

  • Legal Associate

    1 month ago

    Airoli, Navi Mumbai, Maharashtra, India Neural IT Full time

    Designation: Legal Associate Qualification: LLB Experience: 1 - 2 years. Skills Required: Drafting of legal document like Summon & Complaint; Verified Bill Particulars; Motions; Carrying our legal research and preparing legal draft; Good English communication skills. Be able to works as a team player Excellent observation and analytical...

  • Customer Support Associate

    1 month ago

    Navi Mumbai, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**Vacancy for "Customer Support Associate"**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles & Responsibilities**: - Maintain positive relation with customers. - Solve customer queries. - Manage incoming/outgoing calls. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th pass or Any...

  • Customer Support Associate

    2 months ago

    Navi Mumbai, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**We are hiring for CUSTOMER SUPPORT ASSOCIATE**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles & Responsibilities**: - Maintain positive relation with customer. - Solve their queries. - Give knowledge about company product and services. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th...

  • Legal Associate

    1 month ago

    Airoli, Navi Mumbai, Maharashtra, India Neural IT Full time

    Designation: Legal Associate Qualification: LLB Experience: 1 - 2 years. Skills Required: Drafting of legal document like Summon & Complaint; Verified Bill Particulars; Motions; Carrying our legal research and preparing legal draft; Good English communication skills. Be able to works as a team player Excellent observation and analytical...

  • Business Development Associate

    1 week ago

    mumbai, India Pass IT Certification Full time

    Company DescriptionPass IT Certification is a leading provider of IT certification and training programs. We offer certifications in various fields including Microsoft, Azure, PMP, Salesforce, Cisco, and AWS. Our mission is to empower professionals worldwide to enhance their skills and advance their careers through industry-recognized certifications. With a...

  • Business Development Associate

    1 week ago

    Mumbai, India Pass IT Certification Full time

    Company Description Pass IT Certification is a leading provider of IT certification and training programs. We offer certifications in various fields including Microsoft, Azure, PMP, Salesforce, Cisco, and AWS. Our mission is to empower professionals worldwide to enhance their skills and advance their careers through industry-recognized certifications. With a...

  • Business Development Associate

    7 days ago

    Mumbai, India Pass IT Certification Full time

    Company Description Pass IT Certification is a leading provider of IT certification and training programs. We offer certifications in various fields including Microsoft, Azure, PMP, Salesforce, Cisco, and AWS. Our mission is to empower professionals worldwide to enhance their skills and advance their careers through industry-recognized certifications. With a...

  • Business Development Associate

    1 week ago

    mumbai, India Pass IT Certification Full time

    Company Description Pass IT Certification is a leading provider of IT certification and training programs. We offer certifications in various fields including Microsoft, Azure, PMP, Salesforce, Cisco, and AWS. Our mission is to empower professionals worldwide to enhance their skills and advance their careers through industry-recognized certifications. With a...

  • Logistics Executive

    2 months ago

    Mumbai, India SRSG Broadcast India Pvt. Ltd. Full time

    Responsibilities - Examine the helpdesk and internal supply chain process accurately.Routine correspondence, logging phone messages and coordinating with end user all over India - Keeping track of data for dispatch and pickup. - Register and maintain logistics data like Pickup, drop, loss and damaged devices.Maintain cordial relationships with Help-desk,...

  • Officer - Internal Audit

    1 month ago

    Mumbai, India Mangalam Placement Full time

    **Company**: Tata Capital **Location** Mumbai **Experience** 3-4 Years **Key Skills** Internal Audit, quality assurance, Helpdesk, Compliance, Finance, gaap, STAFF MANAGEMENT, Accounting Operations, Auditing **Position: Officer - Internal Audit** **Experience: 0 to 4 years** **Location: Mumbai** **Job description** - Conduct a comprehensive audit...

  • Senior Associate(Helpdesk)(AA++) Full-Time

    2 weeks ago

    navi mumbai, India HyreFox Consultants Full time

    Roles & Responsibilities • Respond to customer queries through calls & emails • Maintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-up  • Ensure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc) • Stay up to date on client and process...

  • Customer Care Associate

    1 month ago

    Ghansoli, Navi Mumbai, Maharashtra, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**We are hiring for Customer Care Associate**_ - **Job Location: Ghansoli, Navi Mumbai**_ **Roles & Responsibilities**: - Maintain positive relation with customer. - Solve their queries. - Give knowledge about company product and services. - Assist them. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th pass -...

  • Customer Care Associate

    1 month ago

    Ghansoli, Navi Mumbai, Maharashtra, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**We are hiring for "Customer Care Associate"**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra.**_ **Responsibilities**: - Build positive relationships with customers. - Handle incoming calls and address customer service inquiries. - Provide information on products and services, process orders, and document complaints. **Skills Required**: -...

  • Medical Reviewer

    1 month ago

    Navi Mumbai, India Neural IT Full time

    **Industry Type**: IT / ITES **Designation**: Medical reviewer **Qualification**: Bpharm/mpharm **Experience**: 6 months to 4 years (REBUTTALS) **Skills Required**: - Sound knowledge of Pharmacology. - Proper understanding of various disease process, abnormal laboratory results, diagnosis and treatment. - Writing skills required. - Computer Skills. -...

  • Data Processor

    1 month ago

    Navi Mumbai, India Neural IT Full time

    **Industry Type**: IT/BPO **Designation**: Data Entry Operator/ Data Processor **Qualification**: Any Graduate **Experience**: 06 months to 1 year **Skills Required**: - Excellent Computer Operating skills. - Good Communication skills in English. - Knowledge/Abilities Required: MS-Word, MS-Excel, and Internet Applications. **Roles &...