IT Helpdesk Executive

1 month ago


Goregaon Mumbai Maharashtra, India Comnet Solutions Pvt.Ltd. Full time

**IT Helpdesk Executive**

**Company Name**:Comnet Solutions Pvt. Ltd.

**Location**:Mumbai, Goregaon East

**Experience **0.6 - 2 Years
- Resolve helpdesk service calls using documented procedures.
- Support IT staff members on support work.
- Manage Help Desk responsibility and resource allocation to maintain client users and locations.
- Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.
- Answer help desk lines and troubleshoot through PC DUO remotely.
- Handle Help Desk ticketing system through Helpdesk Tool used by client.
- Solve routine issues and escalate complex issues based on priority.
- Develop, execute and follow IT operational policies, standards and work instructions for customer support.
- Ensure customer satisfaction through continuous status information.
- Develop and manage internal and external support documentation.
- Monitor critical infrastructure systems through industry standard monitoring tools and systems.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

Ability to commute/relocate:

- Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 7208877572
- Health insurance


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