Delivery Support Admin

3 weeks ago


Delhi, India Booth and Partners Pte Ltd Full time
Job DescriptionThis is a remote position.About the Client:Insentra started out as four IT professionals in a Sydney garage. Today, they're a global team of industry leaders and experts, united by a singular belief in a different way of doing business.They believe that business works best when it’s win-win.They believe in building and nurturing strong relationships. By transacting only through their partners, they've set up our business so that when you succeed, they succeed too.They believe when our combined efforts are pushing in the same direction, we can get somewhere incredible.Job Summary:The core purpose of the Delivery Support Admin is to act as a

coordinator and administrative assistant

across the Managed Services business at Insentra. The role will interface daily with our Heads of Service Delivery. The Delivery Support Admin reports to the Head of Service ManagementResponsibilities:

Provide day to day support of to the regional Heads of Service Delivery

Generating and sending reports to clients

Meeting minutes of global meetings and assigning actions

Collect usage data each month for invoicing purposes

Assist with creating monthly client governance reports in PowerPoint

Communicating with clients about changes

Adding risks into a risk register

Collate Post Incident Report data

Perform invoicing activities in Dynamics 365 at the end of each month

Manage client data in Dynamics 365 in line with documented procedures

Ensure delivery is to global standards of security, quality and process adherence

Create new sales opportunities in dynamics

Renew client application subscriptions as directed and documented

Work in tandem with Heads of Service in other regions to continually improve our processes & manage our workload

Other reasonable tasks as required

RequirementsSkills Required:Knowledge and practical experience in PowerBi

Knowledge and practical experience in Excel

Excellent written and oral communication skills in English

Time management and prioritising work

Managing expectations

Responsive to requests and ensuring the request is understood

Experience and Certification:2-3 years as an administrative assistant

Basic understanding of accounting practices

Basic knowledge of Dynamics 365

Intermediate level knowledge in PowerBi

Intermediate level knowledge in Excel

2-3 years working in a managed service provider is advantageous

Understanding of ITILv4 principals / ITILv4 Certificate is advantageous

Must have Fiber Optic internet with at least 25 Mbps bandwidth

Must have a backup desktop or laptop with the latest OS

Must be able to work from 6AM-3PM

BenefitsWHAT WE OFFER:✔ Great Place to Work-Certified Company✔ Premium HMO✔ Holistic employee experience✔ Work-from-home and hybrid work setup✔ Rewards and incentives✔ Monthly engagement activities✔ Career advancement opportunities✔ Paid referral programRequirementsSkills Required: Knowledge and practical experience in PowerBi Knowledge and practical experience in Excel Excellent written and oral communication skills in English Time management and prioritising work Managing expectations Responsive to requests and ensuring the request is understood Experience and Certification: 2-3 years as an administrative assistant Basic understanding of accounting practices Basic knowledge of Dynamics 365 Intermediate level knowledge in PowerBi Intermediate level knowledge in Excel 2-3 years working in a managed service provider is advantageous Understanding of ITILv4 principals / ITILv4 Certificate is advantageous Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 6AM-3PM
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