Delivery Support Admin
3 weeks ago
coordinator and administrative assistant
across the Managed Services business at Insentra. The role will interface daily with our Heads of Service Delivery. The Delivery Support Admin reports to the Head of Service ManagementResponsibilities:
Provide day to day support of to the regional Heads of Service Delivery
Generating and sending reports to clients
Meeting minutes of global meetings and assigning actions
Collect usage data each month for invoicing purposes
Assist with creating monthly client governance reports in PowerPoint
Communicating with clients about changes
Adding risks into a risk register
Collate Post Incident Report data
Perform invoicing activities in Dynamics 365 at the end of each month
Manage client data in Dynamics 365 in line with documented procedures
Ensure delivery is to global standards of security, quality and process adherence
Create new sales opportunities in dynamics
Renew client application subscriptions as directed and documented
Work in tandem with Heads of Service in other regions to continually improve our processes & manage our workload
Other reasonable tasks as required
RequirementsSkills Required:Knowledge and practical experience in PowerBi
Knowledge and practical experience in Excel
Excellent written and oral communication skills in English
Time management and prioritising work
Managing expectations
Responsive to requests and ensuring the request is understood
Experience and Certification:2-3 years as an administrative assistant
Basic understanding of accounting practices
Basic knowledge of Dynamics 365
Intermediate level knowledge in PowerBi
Intermediate level knowledge in Excel
2-3 years working in a managed service provider is advantageous
Understanding of ITILv4 principals / ITILv4 Certificate is advantageous
Must have Fiber Optic internet with at least 25 Mbps bandwidth
Must have a backup desktop or laptop with the latest OS
Must be able to work from 6AM-3PM
BenefitsWHAT WE OFFER:✔ Great Place to Work-Certified Company✔ Premium HMO✔ Holistic employee experience✔ Work-from-home and hybrid work setup✔ Rewards and incentives✔ Monthly engagement activities✔ Career advancement opportunities✔ Paid referral programRequirementsSkills Required: Knowledge and practical experience in PowerBi Knowledge and practical experience in Excel Excellent written and oral communication skills in English Time management and prioritising work Managing expectations Responsive to requests and ensuring the request is understood Experience and Certification: 2-3 years as an administrative assistant Basic understanding of accounting practices Basic knowledge of Dynamics 365 Intermediate level knowledge in PowerBi Intermediate level knowledge in Excel 2-3 years working in a managed service provider is advantageous Understanding of ITILv4 principals / ITILv4 Certificate is advantageous Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 6AM-3PM
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