ATP Support Specialist

2 weeks ago


Delhi, India SA Technologies Full time
Job DescriptionRole: ATP Support Specialist (Resource)-1306

Estimated Duration: 6+ months

Location: Phoenix, AZ

Position Description

The purpose of this position is to provide support to the Achievement Tutoring Program (ATP) constituents, including education administrators and staff, community members, education partners, and the families of Arizona students. This customer service position will report to a call center unit with high volume contact with the public and with tasks that frequently change, including, but not limited to answer calls and emails from constituents, provide support to constituents, assist constituents with questions or concerns that are directed towards the agency or executive leadership team and staff, and assess inbound constituent inquiries for response or transfer to the appropriate program area. The primary duties for this position include the following:

• Provide information, assistance, and resources to constituents via phone and electronic means (email, HelpDesk, etc.) on topics pertaining to the Tutoring Program and other academic programs

• Answer questions and resolve issues related to Client concerns.

• Perform extensive first level problem resolution for constituents.

• Escalate issues as appropriate. Located at the agency's South campus and on the same floor and area as executive leadership, this position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual (no jeans).

Skills RequiredThis is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays. Computer: High-level of PC proficiency and familiarity with a call center environment; must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.); multi-monitors Phone: Conference (multi-line) phone lines Customer Service: Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy; ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team

Skills PreferredPhone: CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish/ English), preferred.

Experience RequiredMinimum of one year experience in assisting customers in a call center setting. Experience with high-stress situations and autonomous public-solving skills.

Experience PreferredPreferred, two years of working within the field of customer service and/or prior experience utilizing an automated call management/ problem tracking system in accomplishing job responsibilities.

Education RequiredHigh school diploma or equivalent.

Education PreferredAssociates Degree or higher



  • Delhi, India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business ReportingWhat does the role involve?Who are we looking for?What’s in it for you?About ScS – Sofa Carpet SpecialistWe are one of the UK’s leading sofa and carpet specialists, and you can find...


  • Delhi, India Teladoc Health Full time

    Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere...


  • Delhi, India OnebyZero Pte Ltd. Full time

    Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

  • IT Support Specialist

    2 weeks ago


    Delhi, India STAFIDE Full time

    Job DescriptionAbout us:Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize...


  • Delhi, India AppsManufactory Software Inc. Full time

    Company DescriptionApps Manufactory Software Inc. is a leading digital solutions provider offering services in Mobile App Development, Website Designing, UI/UX Designing, Custom Software Development, Business IT Consulting, and Digital Marketing. Our commitment to quality, innovation, and customer satisfaction ensures that we are your trusted partner in...


  • Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist- Indianapolis, INJob Duration: Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical,...


  • delhi, India Art Of Travel India Holidays Full time

    Company DescriptionArt of Travel India Holidays is a destination management company specialized in handling tourists visiting India from different countriesRole DescriptionThis is a full-time on-site role for a Computer Support Specialist at Art Of Travel India Holidays. The role involves day-to-day tasks such as technical support, troubleshooting, desktop...

  • IT support specialist

    3 weeks ago


    Delhi, India a Snaphunt Client Full time

    At Snaphunt, we believe that the future of work is remote. We specialize in helping our highly-skilled, global specialist talent community around the world, connect with innovative companies looking scale their global teams quickly and cost-effectively.The RoleYou will be responsible for :Providing technical support to end-users by diagnosing and resolving...


  • Delhi, India Tranzeal Incorporated Full time

    Hi Everyone,One of our Direct client is Hiring Desktop Support Specialist II in Bangalore, KA. If anyone is interested, please share your resume.Job Title: Desktop Support Specialist IIDuration: 1 Year ContractLocation: Bangalore, KA OnsiteMANAGER NOTES:Provide level 1 support for Laptop Hardware deployment, Laptop replacements, updating and upgrading of...

  • IT support specialist

    3 weeks ago


    Delhi, India Snaphunt Full time

    The OfferJoin a strongly-backed, fast growing B2B SaaS startupExcellent scope for growth & development while working in a regional teamThe JobYou will be responsible for :Providing technical support to end-users by diagnosing and resolving hardware and software issues.Responding to helpdesk tickets to support end-user system implementations, problem...


  • Delhi, India Novalink Solutions LLC Full time

    Job DescriptionThe Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The...


  • Delhi, India Pinerium Full time

    Job DescriptionWe are seeking dedicated and knowledgeable Zoho Support Specialist to join our team.As Zoho Support Specialist at Pinerium, you will be responsible for providing exceptional technical support. Also, assistance to our clients using Zoho products and services. Your role will encompass understanding customer issues, working within Zoho's system...


  • Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:•Holds Bachelor’s degree in Information Technology is preferred.•Troubleshoots, diagnoses problems, implements corrective action procedures in other...


  • Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionRoles & Responsibilities:• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.• Candidates...


  • Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Application Support Specialist (Reputable Company)A reputable Company in Malaysia is hiring for Application Support Specialist to join the team and be based in the Selangor office.Key responsibilities include:Having more than 3 years working experience and above working as Application Support Specialist/Software DeveloperGood...


  • Delhi, India Talentry Full time

    Job DescriptionIT Service Desk Support SpecialistCarlsbad, CA (Onsite, eventual hybrid)Direct Hire. 26-30//hr.Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I...


  • Delhi, India HDJ & Associates, Inc. Full time

    Job DescriptionOur client is seeking a full time (8AM-4PM) Customer Support Specialist/Trianer that is patient, professional, detail oriented, an excellent communicator, and has a genuine desire to help clients be successful. This position will manage help desk tickets and train clients (phone and zoom). All candidates must have taught or is currently...


  • New Delhi, India Art Of Travel India Holidays Full time

    Company DescriptionArt of Travel India Holidays is a destination management company specialized in handling tourists visiting India from different countriesRole DescriptionThis is a full-time on-site role for a Computer Support Specialist at Art Of Travel India Holidays. The role involves day-to-day tasks such as technical support, troubleshooting, desktop...


  • delhi, India TAC Security Full time

    Company DescriptionTAC Security is a global leader in vulnerability management, providing protection for Fortune 500 companies, leading enterprises, and governments worldwide. TAC Security's Artificial Intelligence (AI) based Vulnerability Management Platform, ESOF (Enterprise Security in One Framework), manages over 5 million vulnerabilities. ESOF has been...


  • Delhi, India Pinerium Full time

    Job DescriptionWe are offering an exciting internship opportunity as a Zoho Support Specialist. This internship program will provide hands-on experience and exposure to the world of technical support, focusing specifically on Zoho products and services. As a Zoho Support Specialist intern at Pinerium, you will have the chance to work closely with our...