Client Servicing Executive
2 days ago
-Develop and maintain strong, trusting relationships with clients. -Serve as the primary point of contact for all client inquiries, requests, and concerns. -Regularly communicate with clients to understand their needs, objectives, and feedback.
2. Coordination and collaboration:-Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects. -Coordinate project timelines, budgets, and deliverables to meet client expectations. -Collaborate with cross-functional teams to ideate and conceptualize weekly/monthly content calendars, pitches, and campaigns. - Provide regular updates to clients on the status of the deliverables.
3. Quality Check:-Quality Check and posting on social media platforms.
4.Timelines and Schedules:-Assist managers in prioritizing tasks and maintaining timelines and schedules. -Prioritize tasks across various brands ensuring the timely & accurate delivery of client work. -Promptly responding to emails.
5. Research: - Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention - Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively.
- Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs
6. Reports-Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation -Assist in creating reports for social media and brand analysis. -Create & update weekly JSRs.
7. Time Management:-Following of internal TATs, tasks prioritization, and timely delivery of work.
8. Vendor Management:-Invoicing and follow-up on payments. -Maintain relevant trackers with accurate informationDesired Qualifications & Experience1. 1-2.5 years of industry experience preferred.
2. Prior experience in Client Servicing and Account Management in a digital agency is a plus.
3. Good understanding of social media platforms, knowledge of media amplification.
4. Excellence in communication, both verbal and written, presentation skills.
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