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Client Service Executive
2 months ago
About Joveo
JOVEO stands for a job for everyone. That’s our mission - to deliver the right job to everyone in the world.
We are the global leader in programmatic job advertising, driving innovative recruitment marketing solutions for employers. Harnessing AI, our platform delivers the most qualified candidates quickly and within budget, giving our customers a competitive edge.
Joveo was founded in 2017 by a group of visionary entrepreneurs and enthusiastic problem solvers who foresaw the need for greater transparency and predictability in recruitment marketing. The focus was on building a cutting-edge technology platform that uses data and machine learning to enable employers, staffing agencies, RPOs, advertising agencies, and job sites to address this need better and more cost-effectively.
Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.
We’re the global leader in programmatic job advertising driving next-gen recruitment technology solutions for employers around the world. Harnessing machine learning and industry expertise, our platform delivers the most relevant candidates in the shortest time, giving our customers a competitive edge.
For more information, visit
About the Job
As a Client Service Executive, your role is pivotal in ensuring positive customer experiences and the efficient management of client campaigns. You will be the primary liaison between clients and internal departments, striving to achieve client goals and maintain strong relationships. Key responsibilities include:
- Coordinating, prioritizing, and resolving daily CSE activities, including the day-to-day management of client campaigns, real-time monitoring, optimization, and adjustment of campaign parameters to meet or exceed customer goals.
- Identifying and addressing customer needs to enhance their experiences, responding to inquiries, resolving problems, and providing solutions to client challenges.
- Utilizing customer feedback and past experiences to identify performance improvement opportunities and communicate with publishers.
- Effectively managing allocated budgets within publishers to optimize campaign performance.
- Measuring and reporting on the performance of all campaigns, preparing reports on client activities, such as performance reviews, MSR/QBR decks, and client feedback, to evaluate the success of client engagements and identify areas for improvement.
- Maintaining day-to-day deliverables related to ad campaigns across the company’s owned and operated properties.
- Managing multiple client relationships with an emphasis on quality, adoption, retention, and satisfaction.
- Taking ownership of post-sales customer relationships, including onboarding and serving as a trusted advisor.
- Translating and documenting customer-facing material as necessary to meet business objectives.
- Collaborating with various internal stakeholders, including Engineering, Product, Tech Operations, Customer Success, Revenue, PubOps team, and Growth teams.
- Formulating action plans for defaulting publishers.
- Recommending rewards for high-performing publishers.
- Participating in the review of PRDs and conducting UATs to provide feedback. Competencies that will keep you successful with us
Problem Solving:
- Effectively uses existing procedures, processes, and tools to identify and solve problems.
- Appropriately applies learned concepts, procedures, or “rules of thumb” to analyze data Identifies the information needed to solve a problem.
- Recognises a match or mismatch between current data and a known standard.
Relationship Management:
- Partners with individuals/teams to foster a supportive environment so that they understand and identify with client needs and feel they can do their best work.
- Relies on others to navigate challenging situations successfully.
- Seen as a partner and source of stability by the team.
Result Orientation:
- Is able to identify effective ways of achieving the stated goals and objectives.
- Uses process, and functional knowledge in achieving set results.
- Gather necessary inputs and information before approaching any task or problem.
- Make a good attempt to understand the problem before getting into solving it.
- Is always clear about what is expected of them.
- Systematically plans their work by consistently preparing and managing schedules and task lists.
- Able to develop a solution using their expertise.
Tenacity:
● Pursues objectives with energy and persistence
● Sets high personal standards for performance
● Adapts working methods in order to achieve objectives
● Accepts ownership of and responsibility for own work
● Does not give up at the first obstacle
About you
You’ll be a great fit if you have:
- A BA/BS degree.
- Hands on experience as an Account Manager/Executive or relevant Service Industry and an ability to deliver excellent customer experience.
- Go getter role and expectation is to largely identify & convert new business in alignment with Organization’s vision.
- Work experience of 4-8 years.
- Ability to interact with senior stakeholders and build good engagement levels for getting things done.
- You should have excellent interpersonal, presentation and communication skills (both written and oral).
- Solid experience in Excel and MS Office, including pivot tables, chart-making for presentations.
- In addition, you should have organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities in a fast paced environment efficiently to meet deadlines.
- Hands-on experience working with B2B and SaaS Product in HR Tech space is a plus.
- Understanding of digital marketing concepts and best practices is a plus
- Hands-on knowledge of on at least one ads tools is a plus - Google Ad Manager, Google Ad words, Facebook Ads, Instagram Ads.
Overall, the role of a Client Services Executive is to build strong relationships with clients, ensure client satisfaction, and maximize revenue for the company.
Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit
