Client Service Specialist

2 months ago

bangalore, India Swordfish Integrated Marketing Agency Full time

Job Role: Client Servicing Executive

Location: Bangalore

Experience: 2-3 Years Experience in Event Industry


1. Client Servicing

o On projects assigned by Client Servicing/ Business Development Manager:

 Work in tandem with Client Servicing Manager and Business Development Manager on

projects assigned

 Maintenance of Internal Project Tracker dedicated to each event with respective departments

 Client Servicing SPOC for specified events under supervision of Manager

 Attending Client Meetings with Manager: MOM’s, subsequent event briefing to

respective internal departments, Checklist and Scope of Work Circulation

 Making Presentations to Clients

 Event Liaison between Client, Creative, Production & Operations Teams

 Adherence of timelines set by Client Servicing Manager

 SPOC for all pre-event communication with Client’s delegates for specific projects and events

 SPOC for all pre-event prerequisites: maintenance of registration documentation,

checklists with Client and internal teams

 Using cue sheets made by Client Servicing Manager to make detailed MC Scripts

 Onsite Management and Overall Event Responsibility

 Ensure 100% Client satisfaction in every project execution

 New Talent Research and Recruitment as per client’s requirements

2. Creative Responsibilities:

o Initiating ideating and event designing sessions with relevant departments

o End-to-end copywriting for all client’s collateral for each event

o Creative Supervision during approval process

o Making Event Briefing Documents for pre- and onsite management: Content Developers, Animators,

AV Production Houses, Photographers, Videographers, Hostesses, MC’s etc

3. Content:

o Writing AV Scripts & Flows

o Content Development (Animations, AV’s) with specified vendors

o Production of master films as per specified resolutions and formats

4. Post Event:

o Ensuring post-event documentation (Photos, Videos, Data) is collected and submitted to client with

in specified timelines

o Monitoring post-event video making process

5. Swordfish Marketing:

  • o Creation of Animations and AV’s as per need of Business Development Team

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