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Delivery Head

3 months ago

india Acentra Health Full time

Job Brief:


The delivery Head will oversee the implementation of multiple software projects across multiple projects concurrently. This role will also be responsible for the architecture, design, and creation of solutions using Acentra products and third-party products.


Job Title: Delivery Head


About Acentra:


Acentra delivers a broad range of health information technology enterprise solutions and customizable products to a diverse base of state and federal agencies. We align, build, and manage innovative, high-quality, cost-effective solutions that help customers achieve their mission, enhance business performance, reduce costs, and improve the health for over 50 million Americans. With locations throughout the U.S. and in India, Acentra employs a world-class team of technologists, healthcare subject-matter experts and program managers, all of whom have experience with large scale mission-critical information technology implementations.

Innovation and commitment to our mission are core to our DNA. And through our shared values, we foster an environment of inclusion, empowerment, accountability, and fun


About the Job:


The delivery Head will oversee the implementation of multiple software projects across multiple projects concurrently. This role will also be responsible for the architecture, design, and creation of solutions using Acentra's products and third-party products available commercially in the market. Responsibility includes working with customers, functional and matrix managers, and staff to ensure that all Acentra projects are delivered on schedule and within budget, consistent with defined Acentra guidelines and processes, and with client expectations. Duties include creating technical solutions for our customers, responding to RFPs/RFIs performing constant market analysis of competing products to determine and establish customer needs and requirements. Lead a team of mid-level executives and directors responsible for implementation, solutions, and delivery and coordinate with product engineering, SQA, and other teams to ensure the delivery and solutions requirements are met.


What you will do:


Ensure high-quality deliveries for multiple products and projects concurrently as per agreed timelines and quality.

Proactively monitor and track multiple projects with a focus to mitigate potential risks.

Accountable for the implementation of technical strategy and architectural vision for the organization's software product development and/or engineering functions.

Identify parts of solutions ready for “productization”. Support design, development, and adoption of products.

Support development and execution of product strategy.

Lead all product/program/project delivery-related aspects.

Oversee, review, and implement the appropriate Governance & escalation model for all the products/programs.

Focus on the service delivery improvement initiatives along with respective delivery.

People management & stakeholder management within the organization and clients.

Client Management.

Adhere to clients- processes and metrics of performance and quality parameters.

Implement new product development strategies to complement existing service offerings.

Establish and maintain a blended iterative SDLC and Product Development methodologies to achieve a consistent approach to project management.

Work to solve the problems articulated by product management or other teams and ensure that resulting software products meet the organization's standards of quality and performance.

Ensure that high standards of reliability, quality, usability, and measurement are adhered throughout each phase of product development.

Evaluate technical feasibility, design optimization, and production issues.

Resolve the bottlenecks with the support teams.

Identify opportunities for reusability across Products and Programs

Partner with the global product team to build implementation guides and ensure its adherence to projects.

Partner with development COE on best practices and standards. Accountable for the implementation of those standards

Own the technical solution in RFPs/RFI response process.


Who you are:


Program Delivery leader with 20+ years of experience in the software industry preferably from the Healthcare Domain with MMIS experience.

Passion to conceive, design and implement innovative products.

Solve delivery / solutions / product integration problems of the product.

Product delivery management experience, preferably large engagements

Manage Delivery excellence parameters quality, productivity, estimation and agile.

Ensure high utilization, and healthy profit margins.

Identify potential risks and issues in product implementation, services, and solutions.

Strong leadership and interpersonal skills

Usage of appropriate tools to communicate ideas/creative solutions.

Good Resource / Stakeholder Management

Excellent communication/presentation skills