Senior Software Delivery Manager

2 months ago


india FCM Travel India Full time

FCM India is a leading global travel management company committed to delivering innovative solutions and exceptional service to our clients. We leverage technology and expertise to create seamless travel experiences, allowing our customers to focus on their core business. Our collaborative work environment empowers employees and drives success, making FCM India a great place to build a fulfilling career.


Job Title: Service Delivery Manager


Purpose: The Delivery Manager will lead the delivery of customer-focused, engaging digital experiences that effectively integrate our online and physical retail platforms. This role will also drive the development of cross-product roadmaps and ensure the delivery of products and services that balance customer and business needs.


Delivery Focus:

  • Set measurable business objectives and SMART goals for project streams, aligning technology with business strategy.
  • Collaborate with Product Managers, Product Owners, and other leaders to implement initiatives using lean and agile methods.
  • Coach and empower teams to take ownership of delivery, manage risks, and resolve issues, escalating when necessary.
  • Support external delivery partners to enhance and deliver valuable outcomes.
  • Foster a team environment that promotes engagement and high performance across a diverse, distributed team.
  • Proactively address performance issues within the delivery team.
  • Build strong relationships with internal customers, stakeholders, and integration teams to ensure smooth, customer-centric delivery.
  • Provide insights and leadership for the successful design and implementation of technology strategies that align with company objectives.
  • Manage team operations, including portfolio planning, resource allocation, financial oversight, and risk management.
  • Assist in preparing delivery release notes across teams.


Decision Making & Change Management:

  • Identify and communicate issues, problems, and opportunities effectively.
  • Focus on achieving business value.
  • Welcome constructive feedback and adapt accordingly.
  • Employ creative problem-solving skills to develop contingency plans and maintain professionalism in stressful situations.


Teamwork & Collaboration:

  • Drive efficient cooperation among teams.
  • Liaise with internal stakeholders to ensure design solutions meet customer, consultant, and business needs.
  • Promote collaboration within the team for a consistent customer experience across products.


Communication:

  • Encourage open communication and active listening.
  • Share information transparently.
  • Present ideas clearly and logically.


Key Relationships:

  • Heads of Product
  • Product Managers
  • Product Delivery Managers
  • UX/UI Designers
  • Engineers
  • Internal businesses and stakeholders


Experience:

  • Minimum of 10 years as a Project Manager, Delivery Manager, or Release Train Engineer.


Skills & Capabilities:

  • Extensive experience with Agile and Lean methodologies for product and service delivery.
  • Proven ability to shape the strategic direction of a department.
  • Strong leadership skills to foster team dynamics and coach for performance.
  • Excellent communication and interpersonal skills, with negotiation and influencing abilities.
  • Capability to lead diverse agile teams to deliver continuous value to customers.
  • Demonstrated ability to adapt quickly to new contexts, technologies, and trends.
  • Experience in program or project management with the ability to manage multiple projects simultaneously.
  • Experience with offshore vendor management.
  • Flexibility to guide teams through cultural and transformational changes.


Added Advantage:

  • Experience in facilitating scrum of scrums or multi-team coordination.
  • Agile certification (e.g., CSM, PSM).
  • Familiarity with SAFe.
  • Background in eCommerce and retail.
  • Proficiency with the Atlassian suite.
  • Experience in facilitating distributed workshops using Teams.


  • Delivery Director

    4 weeks ago


    india Iris Software Inc. Full time

    Responsibilities: Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for an Insurance client (account), with large cross-functional, globally distributed team (typically 80-100 people). Responsible for the account realizing outcomes across delivery (quality and...


  • Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Job Title: Software Delivery ManagerWe are seeking an experienced Software Delivery Manager to join our team at United Layer India Private Limited.Key Responsibilities:Manage a team of software developers and engineers to deliver new product features on time and within budget.Conduct efficient and effective sprint planning to ensure successful project...


  • India Xebia Full time

    Xebia is seeking a results-driven and collaborative professional to join our team as a Senior Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead...


  • india Xebia Full time

    Xebia is seeking a results-driven and collaborative professional to join our team as a Senior Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead...


  • India Xebia Full time

    Xebia is seeking an experienced and results-driven professional to fill the role of Senior Delivery Manager. This position is responsible for managing and optimizing the delivery of multiple projects, requiring strong project management skills, client engagement, and the ability to lead cross-functional teams effectively.Experience: 10-15 yearsIndustry:...


  • india Xebia Full time

    Xebia is seeking a results-driven and collaborative professional to join our team as a Senior Delivery Manager. Reporting to the Delivery Head, the successful candidate will be responsible for managing and optimizing the delivery of multiple projects. This role requires strong project management skills, client engagement, and the ability to lead...


  • Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Job SummaryWe are seeking an experienced Cloud Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features.About the RoleKey Responsibilities :Manage a team of software developers and engineers.Ensure that sprint planning is conducted efficiently and effectively.Oversee the delivery of new product...

  • United Layer

    1 month ago


    Anywhere in India/Multiple Locations, IN United Layer India Private Limited Full time

    Work Time : Flexible working hours (should make him/her available between 4 PM to 1 AM IST as well , due to the meetings)Job Description :We are seeking an experienced Software Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features. Key Responsibilities :- Excellent knowledge/projects delivery...

  • United Layer

    1 month ago


    Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Work Time : Flexible working hours (should make him/her available between 4 PM to 1 AM IST as well , due to the meetings) Job Description : We are seeking an experienced Software Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features. Key Responsibilities : - Excellent knowledge/projects...


  • india LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...


  • india LTIMindtree Full time

    10 years experience as Service Delivery Manager Support Manager Good to have Adobe product Knowledge Magento AEM Good to have Knowledge in E Commerce application Business process Roles Responsibilities Managing client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met...


  • Anywhere in India/Multiple Locations United Layer India Private Limited Full time

    Job Description:We are seeking an experienced Senior Cloud and DevOps Delivery Manager who will be responsible for managing people, sprint planning, and the delivery of new product features in a cloud-first environment.Key Responsibilities:Excellent knowledge and projects delivery experience in Cloud and DevOpsManage a team of software developers and...


  • india BJS Home Delivery Full time

    Min Exp: 4+ Years Location: Chandigarh (WFO) No. of Vacancies 1 Company Description BJS Home Delivery is a UK-based two-man home delivery service striving to become the best in the country. Established in 2009 with a single van, we expanded and grew while focusing on high-quality service. As a hard-working, energetic, and independently-owned family business,...


  • india Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...


  • india Cybage Software Full time

    Cybage Software is a technology consulting organization specializing in outsourced product engineering services. Our unique offerings span the technological spectrum–from cutting-edge software development to transformative digital strategies. As a ServiceNow Premier Partner in Services and Technology, Cybage addresses your unique business problems with...


  • India Aspect Software Full time

    About this RoleWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Aspect Software.Key ResponsibilitiesWork closely with Developers in the Scrum Team to design and execute test approaches that support software application development.Participate in sprint standups, retrospectives, and planning meetings as a productive team...

  • Delivery Manager

    4 weeks ago


    india Collinson Full time

    Total Years of Experience - 12+ years Purpose of the role: a summary of the key deliverables of the roleAt Collinson International Ltd (CIL), the largest operating company within the Collinson Group, we have a powerful vision: to be a strategic partner to leading payment networks, issuers, and travel companies, driving customer engagement and incremental...


  • Anywhere in India/Multiple Locations ORANGESIRI PRIVATE LIMITED Full time

    Job Title: Senior Technical Delivery Manager/Project ManagerAbout the Role:We are seeking a highly skilled Senior Technical Delivery Manager/Project Manager to join our team at ORANGESIRI PRIVATE LIMITED. As a key member of our delivery team, you will be responsible for managing complex projects from initiation to closure, ensuring timely and within-budget...

  • Delivery Manager

    3 days ago


    India Amtex Systems Inc. Full time

    About Company : Amtex Systems , a global technology innovator with 25+ years of expertise. Specializing in Software Development, IT Consulting, Digital Media, Business Intelligence, Mobile Applications, and Content Management, we're at the forefront of industry evolution caters to diverse sectors, including Technology, Finance, Media, Fashion,...


  • india Intelliswift Software Full time

    Job Description 10+ Years Of Project Management Experience With Integration Application Background. Good to have exposure with APIGEE, Azure Integration Services 7+ years on project or program management 4+ years of engineering experience on Cloud based services 4+ years of experience working on Integration services, preferably APIGEE or Azure Integration...