Customer Care Representative
1 week ago
Are you a problem solver? Do you like figuring out how things work and talking with others to share your knowledge? Would you like to work in an international team?
Clariopartners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Our contribution to improving patients' lives motivates us every day
Join our Bangalore team as a Customer Care Representative to provide world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.
You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.
What we offer:
Competitive compensation + shift allowances
Attractive benefits (security, flexibility, support and well-being)
Engaging employee programs
Technology for hybrid working and great onsite facilities
What you'll be doing:
Receive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.
Document every customer interaction in a detailed and structured manner
Maintain and update our internal knowledge base and other sources
Handle re-supply and report requests in a timely and efficient manner
Assist clients with any technical problems with our equipment
Troubleshoot transmission or other equipment usage problems
Provide recommendations for service set-up, usage and troubleshooting
What we're looking for:
Availability to workfull time and shifts(rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)
Must have excellent written and spoken English language skills.
Good capacity for teamwork
Ability to work independently and demonstrate initiative in resolving issues
Patience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations forClarioclients
Effective written and verbal communication skills; able to speak well and representClarioin a professional manner
Working knowledge of MS Office tools
SQL experience, handling SQL queries and modification is ideal
At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.
-
Customer Service Representative
2 weeks ago
bangalore, India inspiration manpower consultancy Full timeWe are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Customer Care Executive
2 months ago
bangalore, India Techyknight Full timeManaging a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team....
-
Customer Service Representative
5 days ago
bangalore, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Care Executive
2 months ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILS1. Client - Logistic Set up2. relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector3. Documentation of processes for each of the assigned clients4. Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.5. Calling the customer to collect data6. Manage...
-
Customer Care Executive
2 weeks ago
Bengaluru/ Bangalore, India timesjobs Full timeJOB DETAILS1. Client - Logistic Set up2. relevant experience in Customer service/ customer support with BPO/ Telecom/ Insurance sector3. Documentation of processes for each of the assigned clients4. Ensure customers- queries/escalations are managed with high accuracy/relevance within the agreed SLA/TAT.5. Calling the customer to collect data6. Manage...
-
Customer Care Representative
2 months ago
bangalore, India LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help...
-
Customer Care Representative
2 months ago
bangalore, India LTIMindtree Full timeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help...
-
Customer Care Executive
1 week ago
bangalore, India DS Research Full timeCustomer Care Executive Bengaluru We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Customer Care Executive , you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming...
-
Medical Sales Representative
3 weeks ago
bangalore, India Bion Therapeutics (India) Private Limited Full timeCompany DescriptionBion Therapeutics (India) Private Limited is an Indian Pharmaceutical company that focuses on addressing the medical needs in the management of Diabetic Complications, Mitochondrial Abnormalities, Wound Care & Pain Management. The company is based in Hydarabad and currently operates in 13 Indian states. Bion Therapeutics is committed to...
-
Senior Customer Service Representative
2 days ago
bangalore, India UnitedHealth Group Full timeChallenge can often be it's own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and...
-
Executive - Customer care
2 months ago
Bengaluru/ Bangalore, India timesjobs Full timeExecutive - Customer care(FullTime) We are looking for dynamic and energetic professionals/freshers to support our Business Development team based overseas. Customer Support Executives handle's phone and email interactions with customers. They manage customer order's , refund adjustments, claims, quotations, and process customer request's. They network with...
-
Medical Sales Representative
3 weeks ago
bangalore, India Bion Therapeutics (India) Private Limited Full timeCompany Description Bion Therapeutics (India) Private Limited is an Indian Pharmaceutical company that focuses on addressing the medical needs in the management of Diabetic Complications, Mitochondrial Abnormalities, Wound Care & Pain Management. The company is based in Hydarabad and currently operates in 13 Indian states. Bion Therapeutics is committed to...
-
Customer Care and Delivery Advisor
2 months ago
bangalore, India Janes Full timeWhat you will be doing:Joining Customer Care and Delivery, you will support our global customers and internal teams assisting with a wide range of queries from “How do I” to investigating bugs, API and FTP data transfers and reviewing more complex technical setups and provisioning access to Janes products. You will act as the main point of contact for...
-
Associate Business Analyst, Customer Care
2 weeks ago
bangalore, India Clario Full timeClariopartners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Join us as a Associate Business Analyst to assist in providing world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a...
-
Customer Care Processing Administrator
5 days ago
bangalore, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full timeSummary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: •Call center-based customer support in response to a high volume of low complexity inquiries •Customer issues...
-
Customer Accounts Representative I
1 month ago
bangalore, India Mouser Electronics Full timeTitle: Customer Accounts Representative ILocation: India Customer Accounts Representatives are responsible for working closely with Customer Service Team as well as the corporate Customer Accounts Department in Texas, USA, and regional Customer Accounts Departments to provide customers with the best possible service and support. ACCOUNTABILITIES &...
-
Customer Support Representative
4 weeks ago
bangalore, India Gain.pro Full timeWho are we? is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than 70% of...
-
Sr Customer Service Representative
4 weeks ago
Bangalore, India Thermo Fisher Scientific Full timeJob DescriptionJob DescriptionAbout Thermo Fisher ScientificThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical...
-
Customer Care and Delivery Advisor
2 months ago
bangalore, India Janes Full timeWhat you will be doing: Joining Customer Care and Delivery, you will support our global customers and internal teams assisting with a wide range of queries from “How do I” to investigating bugs, API and FTP data transfers and reviewing more complex technical setups and provisioning access to Janes products. You will act as the main point of contact for...
-
Customer Service Representative
5 days ago
bangalore, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...