Customer Support Representative

4 weeks ago

bangalore, India Gain.pro Full time

Who are we?

is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most.
We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more than 70% of the top-20 global M&A houses. Examples include Blackstone, Goldman Sachs and McKinsey. We lead the market on customer satisfaction, as validated by external research (User Evidence survey 2023). has been named as one of Europe’s top 50 fastest growing businesses, operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, and Bangalore.
Global Research Center in Bangalore is set to drive the company's ambitions to become the leading global market player. We are looking to scale up our team with high caliber, experienced individuals, motivated for a high growth career path at a leading international Fintech player.

What will be your responsibilities? You will be the backbone of our customer support service, supporting our Customer Success team across regions. As Customer Support Representative you will work independently and act as the key contact for customer support. This entails:
Customer Support – You maintain a positive, empathetic and professional attitude toward customers at all times, resolving customer queries from a customer-centric perspective Being the voice of the customer - You gather and structure intel and feedback from customers that is used by the entire organization to improve our product and develop new features Driving cross team collaboration – You act as the operational link between our Private Equity Team and clients to assist in the ‘request a profile’ process. Using digital tools in your daily work – You efficiently leverage tools like our CRM system and CS tools to ensure a smooth user experience and proactively act upon relevant CS KPIs Optimizing our ways of working – You can actively shape our processes and structures as we grow and drive the future of Customer Success at Above all, as an early member of our overarching Go-to-Market team, you will have plenty of room to shape your role. Depending on your spike, you can further grow within the Customer Success team or develop into roles in our Sales and Marketing teams.
Who are you? We are looking for someone who is passionate about supporting and exciting our customer group of PEs, M&A Advisors and Consultancies. You like to roll up your sleeves and are excited about the tech-enabled future of deal making. Moreover, we are looking for the following:
Relevant experience – You have excelled in a client facing role, ideally in the PE/M&A industry, for at least 4 years. Education – You hold a university degree from a leading university. Customer-centric – You have a value-driven customer-first mindset and are keen to deliver top customer experience. Structured – You are well organized and like to plan ahead. Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written. Languages – You are fluent in English. Bonus points:
Experience with customer-centric approaches Experience within a high-growth (SaaS) scale-ups Experience within the PE/M&A industry A few other requirements for context:Flexible schedule: able to cater to UK/European time zones Education: Graduation from any stream should suffice for this role Hybrid working style allowed: Yes

What we offer:

Flexibility and freedom

Excellent compensation

Company-wide outings and event

A supportive and collaborative team culture

Well-funded company that is healthy and fast-growing

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