Customer Support Representative

2 weeks ago


bangalore, India MegaaOpes Solutions OPC Pvt Ltd Full time

MegaaOpes Solutions provides clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since MegaaOpes inception in 2012, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes MegaaOpes the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, MegaaOpes services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. MegaaOpes provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.

The Role

You will be responsible for :

  • Developing and managing a portfolio of Key Accounts.
  • Achieving monthly sales targets by identifying and developing new customers.
  • Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
  • Coordinating pre-sales and post-sales follow up.
  • Achieving and exceeding weekly and monthly KPIs.
  • Building strong and collaborative relationships with other internal stakeholders.
  • Monitoring market trends and providing regular competitor feedback.
  • Identifying opportunities for new business development through following up on leads and conducting research on target clients.
  • New business generation by meeting potential clients to understand needs and providing relevant solutions.
  • Managing the sales process to close new business opportunities.
  • Building strong relationships with the existing portfolio of clients.
  • Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

  • You have at least 1 year experience within a B2B Account Management or B2B Sales / Account Executive role, ideally within the Asset Management, Telecommunications and Other Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are a strong mentor and coach who can build high performing teams
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Flexible working options
  • Attractive Salary & Benefits
  • Opportunity within a company with a solid track record of performance


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