Associate Business Analyst, Customer Care

2 weeks ago

bangalore, India Clario Full time

Clariopartners with the pharmaceutical industry to gather and organise clinical trial data, leading to quicker, more reliable trial outcomes. Join us as a Associate Business Analyst  to assist in providing world class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide. You will be part of a growing team in Bangalore, working directly with our clients and Clario colleagues across the globe - helping to bring new drugs to market, more quickly and more safely. See the impact you could have.

What we offer:

Competitive compensation + shift allowances

Attractive benefits (security, flexibility, support and well-being)

Engaging employee programs

Technology for hybrid working and great onsite facilities

What you'll be doing:

The Associate Business Analyst is responsible for analysis and business solution definition, taking responsibility for supporting continuous improvement of processes in Customer Care, will provide data analytics to support strategies for those tasks. Supports projects to raise productivity, efficiency, and customer satisfaction.

Strategic Planning

Supports with gathering and analyzing information by utilizing existing data.

Maintains reporting to assist with the decision process (i.e. expected ticket/call volume etc.)

Supports implementing strategies in close cooperation with Customer Care Management.

Provides means to evaluate and control the success of the implemented strategies and monitors Continuous Improvement Process.

Assists with in depth analysis and risk assessment for mergers and acquisitions.

Project Support

Works with users and stakeholders (internal & external) to define concepts.

Supports project deadlines and schedules.

Communicates and applies project standards including but not limited to change and risk management.

Identifies resources in accordance with project schedule.

Understands the components of running a functionally and fiscally successfully project.

Supports requirements, functionality and resource allocations meet project deliverables based on the nature and scope of the project.

Supports overall project dependencies and project deliverables stay on-time, on-target, in the expected quality standards and on-budget.

Analysis and Solution Definition

Elicits requirements using interviews, document analysis, requirements workshops, survey, business process descriptions, use cases, scenarios, and task and workflow analysis.

Provides analysis information for customer care management for liaison meetings between customer care and other internal departments as well as customers and vendors.

Evaluates information gathered from multiple sources, reconcile conflicts, decomposes high-level information into details and distinguish user requests from the underlying true needs.

Develops requirements specifications according to standard templates, using neutral language.

Works with customer care management to find solutions for issues that have been observed by Customer Care and include other departments.

Assists with implementing improvements to department’s strengths and weaknesses based on frequent analysis.

Assists in collaboration with internal departments to analyze information needs and functional requirements.

Utilizes experience in using enterprise-wide requirements definition and management systems and methodologies required.

Assists stakeholders and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Reports issues when things go off plan (due to scope creep, missed deadlines, etc.) and bring them back on plan or create a new plan.

Assists Customer Care Management, Knowledge Management, Quality Control and Process Analyst groups in creation and analysis of new reports. Maintains monthly standard reporting. Prepares and maintains departmental roadmap including status reporting.

What we're looking for

Qualification in IT environment, Bachelor’s degree preferred.

Lean Six Sigma Yellow Belt or ITIL Certification.

Proficiency in the use of tools like document-, workflow-, output management, or business intelligent tools.

Experience in clinical trial industry in diverse disciplines.

Experience in help desk processes.

3 or more years of experience in analytics, for instance lean or six sigma methods, , with proven track record of success.

Mandatory language skills: Fluent in English, additional languages of benefit.

Demonstrated ability to apply complex statistical methods, forecasting, or other quantitative research methods – particularly for projects involving analysis of large data sets.

Excellent written and oral communication skills. Ability to convey complex or technical information clearly, concisely, and accurately to a wide range of audience.

Advanced aptitude in MS Suite of Products – MS Project, Visio, Excel, PowerPoint, Outlook and Word.

Proficiency in training and training documentation.

At Clario, we put people first, always. We are united and driven by patients, committed to making a difference, and we are always looking for the best talent to help us transform lives. We value the contribution each of our people brings. It’s only through our people that we can continue to innovate technology that will shape the future of clinical trials.

EEO Statement
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

  • Data Analyst

    4 weeks ago

    bangalore, India Flexi Analyst Full time

    Company DescriptionFlexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Data Analyst

    4 weeks ago

    bangalore, India Flexi Analyst Full time

    Company Description Flexi Analyst is a leading organization in Bengaluru that specializes in business, quality, data, and content analysis. With a leadership team from renowned companies such as Accenture, Amazon, Flipkart, Apple, and Inmobi, Flexi Analyst is building the largest community of analysts worldwide. Our main focus is on delivering value to our...

  • Business Analyst

    4 weeks ago

    bangalore, India Temenos Full time

    THE ROLE Business Analyst will be part of the team developing next generation integrated mobile applications using Temenos products and services (Partners too). You will work with Customer directly to educate them on our products, collate and/or match their business requirements, identify customization's, prepare Blueprint document (Agile &...

  • Business Analyst

    1 month ago

    bangalore, India Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. Position Title: Business Analyst Area: LRL Experience Level: 11-13 LCCI Path-Level: P2 Reports To: Manager/Associate Director Position Number: (1) Company Overview: At Lilly, we unite caring with discovery to make life better for...

  • Associate Business Analyst

    4 weeks ago

    bangalore, India Novo Nordisk AS Full time

    Department – Supply Chain Global Business Services Are you experienced in purchasing and supply chain management within the pharmaceutical industry? Are you ready to take on a new challenge and join our Supply Chain team at Novo Nordisk? We are looking for an Associate Business Analyst - Purchase to help us ensure the efficient sourcing and...

  • Associate Business Analyst

    2 weeks ago

    bangalore, India Novo Nordisk AS Full time

    Department: Finance GBS FP&A Are you ready to drive the global strategy for culture, engagement, and performance management at Novo Nordisk? Do you have exceptional interpersonal skills to navigate a complex stakeholder landscape and the ability to motivate, set direction, and deliver results? If so, we invite you to apply for the position of...

  • Associate Business Analyst

    2 months ago

    bangalore, India Novo Nordisk AS Full time

    Department: Finance GBS FP&A Are you ready to drive the global strategy for culture, engagement, and performance management at Novo Nordisk? Do you have exceptional interpersonal skills to navigate a complex stakeholder landscape and the ability to motivate, set direction, and deliver results? If so, we invite you to apply for the position of...

  • Business Analyst India Customer Service

    55 minutes ago

    Bengaluru/ Bangalore, India timesjobs Full time

    :We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.Key Job Responsibilities:The BA will focus on:Finding opportunities to apply analytics to solve customer and associate problemsDelivering business insights which help drive improvement in our defect metrics and drive customer satisfaction...

  • Associate Business Analyst

    2 months ago

    bangalore, India Novo Nordisk AS Full time

    Department: Finance GBS Are you a person with innovative thinking and a proactive attitude? Do you have a continuous improvement mindset? If so, we have an exciting opportunity for you to join the Global Business Service (GBS) Finance team at Novo Nordisk. Take the next step in your career and apply today for a life-changing opportunity. About...

  • Business Analyst, India Customer Service

    4 weeks ago

    bangalore, India ADCI - Karnataka Full time

    We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.Key job responsibilitiesThe BA will focus on- a) Finding opportunities to apply analytics to solve customer and associate problems b) Delivering business insights which help drive improvement in our defect metrics and drive customer...

  • Business Analyst, India Customer Service

    2 weeks ago

    bangalore, India ADCI - Karnataka Full time

    We are looking for an outstanding business analyst to join us in Concessions and Andon Team of India Customer Service.Key job responsibilitiesThe BA will focus on- a) Finding opportunities to apply analytics to solve customer and associate problems b) Delivering business insights which help drive improvement in our defect metrics and drive customer...

  • Associate Business Analyst

    5 days ago

    bangalore, India Novo Nordisk AS Full time

    About the department The Digital, Data & IT India team is a group of 900+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. Our department is responsible for managing IT, including System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management,...

  • Business Analyst

    2 weeks ago

    bangalore, India Allegis Group Full time

    Allegis Group India is looking for a Business Analyst who has Experience in various ERP platforms like Oracle, SAP, RAMCO etc. (Human Capital Management, Finance & Accounting) and drive the evolution of the next generation solutions to the business challenges.Allegius Group India’s Ramco ERP is the single source of truth for employee and HR information,...

  • Business Analyst

    4 weeks ago

    bangalore, India Allegis Group Full time

    Allegis Group India is looking for a Business Analyst who has Experience in various ERP platforms like Oracle, SAP, RAMCO etc. (Human Capital Management, Finance & Accounting) and drive the evolution of the next generation solutions to the business challenges.Allegius Group India’s Ramco ERP is the single source of truth for employee and HR information,...

  • Associate Business Analyst

    4 weeks ago

    bangalore, India Novo Nordisk Full time

        Department – Supply Chain Global Business Services Are you experienced in purchasing and supply chain management within the pharmaceutical industry? Are you ready to take on a new challenge and join our Supply Chain team at Novo Nordisk? We are looking for an Associate Business Analyst - Purchase to help us ensure the efficient sourcing and...

  • Business Analyst

    4 weeks ago

    bangalore, India Allegis Group Full time

    Allegis Group India is looking for a Business Analyst who has Experience in various ERP platforms like Oracle, SAP, RAMCO etc. (Human Capital Management, Finance & Accounting) and drive the evolution of the next generation solutions to the business challenges. Allegius Group India’s Ramco ERP is the single source of truth for employee and HR information,...

  • Associate Business Analyst

    2 weeks ago

    bangalore, India Novo Nordisk Full time

        Department : Finance GBS   Are you a person with innovative thinking and a proactive attitude? Do you have a continuous improvement mindset? If so, we have an exciting opportunity for you to join the Global Business Service (GBS) Finance team at Novo Nordisk. Take the next step in your career and apply today for a life-changing opportunity.   About...

  • Associate Business Analyst

    1 month ago

    bangalore, India Novo Nordisk Full time

        Department : Finance GBS   Are you a person with innovative thinking and a proactive attitude? Do you have a continuous improvement mindset? If so, we have an exciting opportunity for you to join the Global Business Service (GBS) Finance team at Novo Nordisk. Take the next step in your career and apply today for a life-changing opportunity.   About...

  • Business System Analyst

    4 weeks ago

    bangalore, India Intuitive Surgical Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team,...

  • Business System Analyst

    4 weeks ago

    bangalore, India Intuitive Full time

    Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse...