Assistant Manager Customer Support
5 days ago
About GrayQuestGrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide, we've established ourselves as a trusted name in education-focused financial services.Role Overview:We are seeking a proactive and customer-centric Assistant Manager – Customer Support tooversee day-to-day operations of our call center team. The ideal candidate will ensure thedelivery of exceptional support experiences, monitor service metrics, coach team leaders,and drive efficiency and process excellence across all customer interactions.Key Responsibilities:Team Leadership & Supervision:- Lead and mentor a team of Team Leaders and Customer Support Executives.- Monitor team performance, adherence, and discipline across shifts.- Conduct team briefings, daily huddles, and performance evaluations.Customer Experience & Service Delivery:- Ensure timely and effective resolution of customer queries, issues, and escalations.- Track and improve key customer metrics including CSAT, FCR, NPS, and AHT.- Analyze customer feedback and implement action plans to enhance service quality.Quality & Process Improvement:- Work closely with the Quality team to drive error reduction and coaching initiatives.- Conduct RCA (Root Cause Analysis) on repeat complaints and implement corrective- actions.- Identify process gaps and collaborate with cross-functional teams to optimize workflows.Reporting & Analytics:- Maintain daily/weekly/monthly MIS on team performance and service levels.- Present actionable insights to management and drive performance-based planning.- Use data to make informed decisions about team capacity, load balancing, and escalation- trends.Training & Development:- Identify training needs and coordinate with L&D for upskilling programs.- Support new joiners and ensure smooth onboarding.- Encourage a culture of continuous learning and knowledge sharing.Required Skills & Experience:- Graduate in any discipline.- 4 to 6 years of experience in customer support operations, with 2–3 years in a team- leadership or assistant manager role.- In-depth knowledge of call center/customer support metrics and KPIs.- Strong communication, problem-solving, and people management skills.- Hands-on experience with CRM tools like Freshdesk, Zendesk, Salesforce, etc.- Ability to handle high-pressure environments and multi-channel support (voice, email).Nice to Have:- Experience in fintech, edtech, or BFSI customer support domains.- Exposure to automation tools, ticketing workflows, and AI chatbots.
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Assistant Manager Customer Support
6 days ago
Mumbai, India GrayQuest Full timeAbout GrayQuestGrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to...
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Assistant Manager Customer Support
6 days ago
mumbai, India GrayQuest Full timeAbout GrayQuest GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to...
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Assistant Manager Customer Support
5 days ago
Mumbai, India GrayQuest Full timeAbout GrayQuest GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to...
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Assistant Manager Customer Support
5 days ago
Mumbai, India GrayQuest Full timeAbout GrayQuest GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to...
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Technical Support Professional
3 weeks ago
Mumbai, India Aditi Tracking Support Full timeJob Description Key Responsibilities: - Provide technical assistance and support to customers via phone, email, chat, or in person. - Troubleshoot and resolve technical issues, ensuring timely and accurate solutions. - Collaborate with internal teams and technical departments to address complex issues requiring cross-functional expertise. - Log and track...
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Customer Support-Customer Support
2 weeks ago
Mumbai, Maharashtra, India TechConnexions - Startup Hiring Specialists Full time ₹ 21,00,000 - ₹ 42,00,000 per yearJob Title:Customer Support (with Leadership Experience)-NBFCLocation:MumbaiEducation:Graduate in any stream (preferably Business, Management, or related fields).Experience:2–4 years of experience inCustomer Support / Customer Service, with at least1+ year of leadership, mentoring, or team-handling experience.Budget:Max 7LPAAbout the RoleWe are seeking a...
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Customer Support
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Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 1,50,000 - ₹ 2,50,000 per yearWe are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support...
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Customer Support
1 week ago
Mumbai, Maharashtra, India CeeQ Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSeeking a Customer Service Executive for a Retail brand in MumbaiResponsibilities● Be the first point of contact for customer support queries — pre-sale and post-sale● Handle inquiries via email, phone, and chat● Manage after-sales processes — warranty requests, returns, replacements● Work closely with the Operations team to ensure timely and...
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Assistant Manager
6 days ago
Mumbai, India GrayQuest Full timeAbout GrayQuest GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to...
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Customer Support Associate
1 week ago
Mumbai, Maharashtra, India Organo Mart Full time ₹ 2,40,000 - ₹ 3,60,000 per yearExperience - Fresher to 1 yearsalary -2.4lpa+IncentivesRole DescriptionThis is a full-time, on-site role located in Mumbai for a Customer Support Associate. The Customer Support Associate will handle day-to-day customer interactions, resolve queries, ensure customer satisfaction, and support sales through exemplary customer service. The role also involves...
