Relationship Manager

3 weeks ago

Hyderabad, India Ingrow Hospitality Full time

About This job:

This role involves managing and nurturing client relationships to drive business growth, resolve issues, and enhance customer satisfaction. It requires strategic planning, cross-functional collaboration, and strong communication skills to expand the customer base and deliver exceptional service.

Responsibilities:

As a Relationship Manager,

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by your team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.
  • seek out the appropriate contact in an organization
  • think strategically - seeing the bigger picture and setting aims and objectives in order to
  • develop and improve the business

have a good understanding of the businesses' products or services and be able to advise

others about them

  • liaise with the finance team, CS team and legal departments as appropriate

Additional Details:

  • Travel as and when needed to customer locations
  • Stationed in Hyderabad

Requirements:

  • MBA is required
  • Work experience of 3-6 years in Customer relationship Industry in the fields of Real Estate,

Financial Industry

Skills:

  • an excellent telephone manner for ongoing communication with customers
  • interpersonal skills for building and developing relationships with clients
  • written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills
  • IT skills, including the use of spreadsheets
  • Financial Modelling

What to expect:

  • ll work in an office environment, but might travel within the day for face-to-face meetings with customers and other business partners.
  • You may have the responsibility of managing a team and their output.
  • You'll be expected to dress smartly, especially for meetings, though slightly more relaxed

business casual attire may be acceptable at other times.

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