Solution Consultant
2 days ago
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 148 million registered learners as of March 31, 2024.
Coursera partners with over 325 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
At Coursera, our Enterprise team plays a key role in increasing global access to a world-class education. We work with enterprises, governments & universities from around the world to provide learning opportunities that enrich the careers of their employees and citizens and drive impact within their companies and countries. Over the three years since we launched, the Enterprise business has grown rapidly and now serves 2,500+ enterprises around the World, across three major business verticals: Coursera for Campus (C4C), Coursera for Business (C4B) and Coursera for Government (C4G).
The C4C Solution Consultant is an Individual Contributor role responsible for advising higher education leaders on transforming the quality of learning and outcomes their institutions offer. In this role, you will work closely with the Enterprise Sales and Customer Success teams to interact with our higher education customers (universities, colleges, institutes) in India in order to:
Understand their learning objectives and strategy, Advise them on how they can enhance their curriculum with the skills of the future Design learning programmes for their students, faculty, and community (demoing our product where relevant) Guide them on how to integrate it into their offerings to produce the best outcomes for their learnersYou will also work closely with cross-functional teams to ensure successful implementation and adoption of solutions, and will serve as a trusted advisor to clients throughout the customer journey.
You will have access to the full Coursera catalogue to develop expertise in all aspects of a university curriculum (e.g. engineering, business, medicine, law, etc.) and you will be trained to become an expert in the Coursera product.
In addition, you will work cross-functionally with Product, Marketing, Data Science and Services to support the company’s broader strategic initiatives. This will include influencing Coursera’s Higher Education go-to-market strategy, providing feedback for future product development / content sourcing & representing Coursera as a speaker at conferences & webinars.
This role is ideal for someone who can excel as an advisor to university leaders, is passionate about the impact of learning to transform lives and can adapt quickly within a fast moving company.
Responsibilities:
Collaborate with Sales and Customer Success teams to identify client needs and propose solutions that leverage Coursera's platform and content offerings Conduct client discovery sessions and workshops to understand client goals, challenges, and requirements Develop and present proposals, business cases, and other materials to demonstrate the value of Coursera solutions to clients Serve as a subject matter expert on Coursera's platform and content offerings, and provide guidance and best practices to clients throughout the customer journey Monitor and analyze client usage and performance data to identify opportunities for product, marketing, and content teams Contribute to the development of best practices, processes, and tools to improve the efficiency and effectiveness of the Solution Consulting teamBasic Qualifications:
Bachelor's degree in a relevant field (e.g. Business, Computer Science, Education) 7+ years of experience in a customer-facing role, such as Consulting, Sales, or Customer Success Strong communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences Demonstrated ability to understand and solve complex business problems, and to develop and deliver solutions that meet client needsPreferred Qualifications:
Experience working in the EdTech or eLearning industry, skilling, workforce development, working with/selling to higher education institutions Passion for education and technology, with a desire to contribute to the transformation of learning and development Ability to express ideas clearly in both in spoken, written and visual form Deep curiosity and ability to learn quickly Strong executive presence and ability to present your work to external stakeholders including C-suite representatives Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments-
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