UCCE Support Engineer
4 weeks ago
We do have an open opportunity for UCCE Support Engineer L2 and L3 Level interested candidates
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UCCE Support Engineer : L2 & L3
Exp level- 5 to 12 Years
Work Location: Remote
Working from Home ( Remote)
24/7 Rotational Shift
UCCE Support JD details:
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platfor • Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
• MACD creation knowledge in Cisco UCCE & IPT platforms.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
• Should be ready to work in 24/7 business support environment
• Should be having 4-7 years of experience on Cisco Voice platform.
• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
• Should have strong verbal & written communication skills
• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
• Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
• Act as a point of contact for all service delivery issues/ pending work/ escalations
• Provide team support and process improvements through individual contributions
• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
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