Voice Network Engineer

3 weeks ago


India World Wide Technology Full time

World Wide Technology (WWT), a global technology integrator and supply chain solutions provider. WWT employs more than 7000 people worldwide and operates in more than 2 million square feet of state-of-the-art warehousing, distribution, and integration space strategically located throughout the world. WWT is ranked on Glassdoor Best Places to Work for 12 years in a row and featured on Fortune’s 100 Best Companies to Work For list for 8 years in a row.


This is a Contract Role


Location: Remote

Duration: 12 Months

Job Title: Sr Network Voice Engineers

Work Timings: 2 PM to 11 PM


Responsibilities:

o Responsible for understanding the business objectives and translating the business

requirements into IT solutions

o Evaluate new Voice & Collaboration technologies to better improve efficiencies

o Experience in the design, implementation, transformation, troubleshooting and

support of technologies including VOIP, IPT, collaboration tools, Audio/Video

Conferencing

o Proven experience of design, delivery, and transformation of IPT/UC environments

o Responsible for providing technical leadership across the IT organization in support

of the IP Telephony initiatives

o Develop and support the Voice & Collaboration strategy across the global

organization

o Work with colleagues in other technology and business groups to understand

technology and business requirements

o Work with peers to define the overall strategic direction for the collaboration

solutions

o Create, architect & develop solutions to complex technical, procedural, and logistical

problems

o Provide training and new technology overview to engineering colleagues

o Develop, document and update standards documentation

o Final technical escalation point for IP Telephony suite of products

Required Skills and Experience:

o Strong technical expertise required in the following areas:

o Cisco – (CUCM, UCCE/CVP)

o Connection and Voice related protocols (SIP, RTP/SRTP, SDP, MGCP,

SCCP etc.)

o SIP/PSTN Design and Voice Gateway Configuration

o Detailed knowledge and understanding of telephony/UC protocols, H323,

SIP, T38, TLS and Codecs

o NICE & Cloud Voice Recording Solutions

o Experience of IP subnetting, switching and routing protocols

o Remote access solutions and virtual meeting platforms

o FoIP & Trader Voice

o Management of 3rd party suppliers

o 10 years’ experience in the Voice & Collaboration field

o High-level certification in a major technology area preferred (CCIE)

o Demonstrated ability to work under intense pressure when resolving complex issues

with strict deadlines

o Strong written, communication and presentation skills

o Project management skills: ability to lead large projects

o Programming skills (UNIX shell, python)

o Problem Management: proactive and forward thinking to identify and manage

incidents.


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