Voice Network Engineer
3 weeks ago
World Wide Technology (WWT), a global technology integrator and supply chain solutions provider. WWT employs more than 7000 people worldwide and operates in more than 2 million square feet of state-of-the-art warehousing, distribution, and integration space strategically located throughout the world. WWT is ranked on Glassdoor Best Places to Work for 12 years in a row and featured on Fortune’s 100 Best Companies to Work For list for 8 years in a row.
This is a Contract Role
Location: Remote
Duration: 12 Months
Job Title: Sr Network Voice Engineers
Work Timings: 2 PM to 11 PM
Responsibilities:
o Responsible for understanding the business objectives and translating the business
requirements into IT solutions
o Evaluate new Voice & Collaboration technologies to better improve efficiencies
o Experience in the design, implementation, transformation, troubleshooting and
support of technologies including VOIP, IPT, collaboration tools, Audio/Video
Conferencing
o Proven experience of design, delivery, and transformation of IPT/UC environments
o Responsible for providing technical leadership across the IT organization in support
of the IP Telephony initiatives
o Develop and support the Voice & Collaboration strategy across the global
organization
o Work with colleagues in other technology and business groups to understand
technology and business requirements
o Work with peers to define the overall strategic direction for the collaboration
solutions
o Create, architect & develop solutions to complex technical, procedural, and logistical
problems
o Provide training and new technology overview to engineering colleagues
o Develop, document and update standards documentation
o Final technical escalation point for IP Telephony suite of products
Required Skills and Experience:
o Strong technical expertise required in the following areas:
o Cisco – (CUCM, UCCE/CVP)
o Connection and Voice related protocols (SIP, RTP/SRTP, SDP, MGCP,
SCCP etc.)
o SIP/PSTN Design and Voice Gateway Configuration
o Detailed knowledge and understanding of telephony/UC protocols, H323,
SIP, T38, TLS and Codecs
o NICE & Cloud Voice Recording Solutions
o Experience of IP subnetting, switching and routing protocols
o Remote access solutions and virtual meeting platforms
o FoIP & Trader Voice
o Management of 3rd party suppliers
o 10 years’ experience in the Voice & Collaboration field
o High-level certification in a major technology area preferred (CCIE)
o Demonstrated ability to work under intense pressure when resolving complex issues
with strict deadlines
o Strong written, communication and presentation skills
o Project management skills: ability to lead large projects
o Programming skills (UNIX shell, python)
o Problem Management: proactive and forward thinking to identify and manage
incidents.
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