Application Support Engineer
2 weeks ago
Company Description
Movegistics, a division of Netensity, is a cloud-based software automation platform designed for the moving industry. We aim to help moving companies achieve amazing results quickly by utilizing our Movegistics CRM platform, the only complete, cloud-based CRM software in the industry powered by mobile apps. We understand the challenges moving businesses face, and we strive to provide a user-friendly and adaptable solution. At Movegistics, we prioritize customer enablement, support, and training services to ensure the success of our clients.
As part of a global 24x7 team, you will work remotely from home from 6 PM IST, Sunday to Thursday.
Role Description
This is a full-time remote role for an Application Support Engineer based in India. As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance to our clients using Movegistics CRM. Your day-to-day tasks will involve analyzing and resolving software issues, communicating with clients to understand their needs, and ensuring the smooth operation of our software platform.
Qualifications
- Application Support and Technical Support skills
- Analytical Skills and Troubleshooting abilities
- Excellent Communication skills
- Experience in software support and customer service
- Knowledge of CRM systems and cloud-based software
- Ability to work independently and remotely
- Strong problem-solving and decision-making abilities
- Experience in the moving industry is a plus
- Bachelor's degree in Computer Science, IT, or related field
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