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Application Support Analyst
4 weeks ago
Shift Timings – 5:30 PM to 2:30 AM (IST)
A snapshot of what you would do:
The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.
Specific Responsibilities:
- Manage and resolve technical support tickets.
- Partner with Product Manager and R&D teams to prioritize support tickets.
- Facilitate effective and proactive communications with both internal and external customers.
- Test product-level functionality and new releases. Identify and communicate areas for improvement.
- Serve as the technical expert for our client software implementations.
- Manage software upgrades on scheduled date.
- Serve as a primary contact for our client’s IT department.
- Troubleshoot network, database, and software problems for our client implementations.
- Configure system settings and options, and execute unit/integration/acceptance testing.
- Create rules and data transfer mappings using SQL query.
- Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
- Manage setup of technical environment for hosted clients.
- Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
- Work with Help Desk personnel to resolve client installation issues.
- The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
Required Skills:
- Good working knowledge of Microsoft Office (in particular Excel and Outlook)
- Exposure to SQL Server
- Data definition, data manipulation, data control, and transactional control
- Administration, including creating and restoring SQL backups
- Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
- Knowledge of FTP, secure FTP, and PGP.
- Knowledge of using Command Prompt and its commands.
Required Experience:
- Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
- Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
- Customer-facing experience with large customers preferred
- 1-2 years of experience in SQL
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