▷ (Immediate Start) Customer Success Lead

4 days ago

Gurgaon, India Intract Full time
About Us

Intract is an ambitious startup building an intuitive Web3 discovery platform. We have a userbase of over 10M who are actively exploring new ecosystems and projects in Web3 space via our platform. We have a very dynamic and supportive work environment with a plethora of opportunities for professional and interpersonal growth. Intract will also provide you exposure to cutting-edge Web3 technologies and methodologies.

Website - Build and nurture strong relationships with clients, serving as their main point of contact.- Lead and support a team of Customer Success Managers, providing guidance and mentorship to ensure high performance.- Develop and execute customer success strategies to enhance client satisfaction and retention.- Monitor and analyze key performance metrics to assess team and individual effectiveness.- Oversee client onboarding processes and conduct training sessions to ensure successful product adoption.- Proactively gather client feedback and work closely with internal teams to address issues and improve overall customer experience.- Handle escalated client issues with professionalism and urgency, ensuring swift resolution.- Drive customer renewals and identify opportunities for upselling additional products or services.

Requirements:

- Bachelor's degree in Business Administration, Marketing, or a related field.- 4-5 years of proven experience in customer success, or a similar role, preferably within a US-based SAAS company.- Strong leadership skills with demonstrated experience in managing and motivating teams.- Excellent communication and interpersonal abilities, with a customer-centric approach.- Analytical mindset with the ability to interpret data and derive actionable insights.- Proficiency in CRM software and other relevant tools.- Problem-solving skills and the ability to thrive in a fast-paced environment.- Empathy and a genuine desire to help clients succeed.- Web3 experience is a plus.

How to Apply:

Interested candidates should submit their resume to indicating "Lead Customer Success Manager Application" in the subject line.

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