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Customer Success Assosiate

5 months ago

Gurgaon, India Epitome TRC Full time

Designation : Customer Success Associate
Process : E-Commerce
Domain : Voice Process
Qualification : HSC or Above
Shifts : Rotational, 6 days working
Job Location : Gurugram, Haryana
Work Mode : Work From Office
Skills : Good spoken English and typing speed
Interview Mode : Face to Face
Joining : Immediate

Job Roles & Responsibilities:

- Follow procedures methodically to accurately respond to customers on Call.
- Provide quotes and information to customers related to their product.
- Provide information including Delivery time and other queries related to product.
- Fulfill invoice requests on purchased products.

ELIGIBILITY
- Should have a minimum 6 months experience in BPO. Freshers also considered.
- Should be proficient in spoken and written English & Hindi
- All agents to be cross skilled to manage all channel interactions
- 6 days a week with 1 rotational off

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹200,000.00 per year

Schedule:

- Flexible shift
- Monday to Friday
- Rotational shift