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Customer Success
1 week ago
Job Responsibilities:-
You will set up customers for immediate success by facilitating the implementation process and educating them on the product, helping solve their technical concerns, and ensuring smooth activation of the product and services. As an Onboarding Specialist, you act as a customer's trusted advisor.
● Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.
● Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.
● Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.
● Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop
Qualification
● 5 - 8 years of experience in B2B SaaS Customer Onboarding focused on US customers / market
● This role is for our US market;
● Previous experience with Team Handling
● Strong organisational skills with high attention to detail
● Strong time management skills and the ability to manage multiple assignments
● To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.
● Someone with a product mindset and exposure to technology is a must.
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