Customer Service Representative
4 weeks ago
Work Location: Sholinganallur ELCOT Chennai.
Interview Mode : Face to Face Interview
Time : 11:00 AM
Interview Date: 4th May to 7th May 2024
Interview Venue: HCL TECH, Sholinganallur ELCOT campus Chennai-119
Contact HR: Freddy Sahai
Selection Criteria: -
Candidates with break in education more than 2 years are not eligible.
Only full-time graduation (with 15 years regular education) will be considered – No Correspondence Course
Candidates with arrears are not eligible
Candidates who have attended the HCL selection process in the last 6 months (either selected/rejected/not joined) will not be eligible
Pursuing PG are not eligible
Candidates should be comfortable working in Night Shift
Roles and Responsibilities :
Responsible for calling providers offices in US on behalf of Health plans
To call the provider office verify the surveys for calling from the given data
To make the physical call by following an applicable rule for confidentiality and HIPPA compliance
Meeting daily/weekly/ and monthly targets set for an Individual.
Flexible to work from office and Location.
Desired profile:
Should be willing to work in US shift.
Strong written and verbal communication skills
Good computer skills including MS Excel, MS office.
Ability to work independently as well as in a team environment.
Good typing skills with a speed of min 30-35 words/min with 90% accuracy.
Required Skills:-
Problem Solving - Identifies and resolves problems in a timely manner Gathers and analyses information skillfully.
Interpersonal Skills, Maintains confidentiality
Analytical Skill
Customer and Business orientation.
Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Customers/Client over phone/email as and when required. Listens and gets clarification; spends
well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Must be flexible for night shifts
Other Details:-
Designation – Process Associate
Industry – US Healthcare
Shift – Night Shift (US Shift)
Cab will be provided
No Bond & Service Agreement
3 years career progression plan based on the ratings
Incentives based on performance
Required Fresh graduates with no prior experience
Regards
Freddy Sahai
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