
Team Lead International Voice Process
2 days ago
Role & responsibilities
- Lead a team of 20+ agents in an international voice support environment.
- Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).
- Coach, mentor, and motivate team members to achieve individual and team KPIs.
- Handle escalations, client interactions, and process improvement initiatives.
- Ensure shift discipline, attendance adherence, and manage team rosters.
- Drive high customer satisfaction and maintain SLA adherence.
- Analyse Shrinkage and attrition management
Preferred candidate profile
-
Team Lead- International Voice Process
2 weeks ago
Bengaluru, Chennai, India KG Invicta Services Full time US$ 60,000 - US$ 1,20,000 per yearWe are KGiS, hiring a Team Lead- International Voice ProcessJob Location-Coimbatore.Looking for a Team Lead with prior experience as a TL/SME in the international voice process.Job Description:Hands-on Experience in International Voice ProcessExcellent CommunicationPrior experience in team handlingDrive the team, manage, and deliver business demand.Flexible...
-
International Voice Process Team Lead
6 days ago
Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 2,50,000 - ₹ 7,50,000Job Opportunity:We are seeking a highly skilled and experienced Team Lead to oversee our international voice process operations. The ideal candidate will have prior experience handling inbound and outbound customer service operations in a BPO or call center environment.The successful candidate will be responsible for:Leading and mentoring a team of voice...
-
Team Lead
8 hours ago
Bengaluru, India Trigent Software - Professional Services Full timeJob descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You’ll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs...
-
Team Lead
20 hours ago
Bengaluru, India Trigent Software - Professional Services Full timeJob descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You’ll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs...
-
Team Lead
3 hours ago
Bengaluru, India Trigent Software - Professional Services Full timeJob description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You’ll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and...
-
Team Lead International Voice Process
2 weeks ago
Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilitiesLead a team of 20+ agents in an international voice support environment.Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).Coach, mentor, and motivate team members to achieve individual and team KPIs.Handle escalations, client interactions, and process improvement initiatives.Ensure shift discipline, attendance...
-
Bengaluru, Karnataka, India Offload Process Private Limited Full timeDesignation**:Voice Process Associate (International Process)** **Responsibilities and Duties** - Screen calls and routing them to the appropriate individual. - Giving timely and professional responses to clients and customers. - Build rapport, listen, clarify and manage the conversational flow - Manage upset customers, conflicts and challenging...
-
Voice Process Team Lead
2 weeks ago
Bengaluru, Karnataka, India Trigent Software Private Limited Full timeJob DescriptionJob Description:We are looking for an experienced and motivatedTeam Leadto manage a team of agents in aninternational voice processsetup. The ideal candidate will have prior experience handlinginbound and outbound customer serviceoperations in a BPO or call center environment.Key Responsibilities:- Supervise and mentor a team of voice process...
-
International voice process
2 weeks ago
Bengaluru, Karnataka, India JobShop Full time ₹ 2,50,000 - ₹ 6,00,000 per yearGreetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat ProcessPlease Call HR Zaan On / Manyata Tech Park / Bhartiya Tech Park : International Voice Process /Non Voice/ Banking ProcessWhitefield International Voice Process, International Non Voice Process, Chat...
-
International voice process
2 days ago
Bengaluru, India JobShop Full timeGreetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat Process Please Call HR Zaan On / Manyata Tech Park / Bhartiya Tech Park : International Voice Process /Non Voice/ Banking Process Whitefield International Voice Process, International Non Voice Process,...