Team Lead International Voice Process

2 days ago


Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Lead a team of 20+ agents in an international voice support environment.
  • Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).
  • Coach, mentor, and motivate team members to achieve individual and team KPIs.
  • Handle escalations, client interactions, and process improvement initiatives.
  • Ensure shift discipline, attendance adherence, and manage team rosters.
  • Drive high customer satisfaction and maintain SLA adherence.
  • Analyse Shrinkage and attrition management

Preferred candidate profile



  • Bengaluru, Karnataka, India Trigent Software Private Limited Full time

    Job DescriptionJob Description:We are looking for an experienced and motivatedTeam Leadto manage a team of agents in aninternational voice processsetup. The ideal candidate will have prior experience handlinginbound and outbound customer serviceoperations in a BPO or call center environment.Key Responsibilities:- Supervise and mentor a team of voice process...


  • Bengaluru, Karnataka, India JobShop Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat ProcessPlease Call HR Zaan On / Manyata Tech Park / Bhartiya Tech Park : International Voice Process /Non Voice/ Banking ProcessWhitefield International Voice Process, International Non Voice Process, Chat...


  • Bengaluru, Karnataka, India International Center For Strategic Alliances Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: International Voice Process ExecutiveLocation: BangaloreDepartment: Customer Support / BPO / Call CenterJob Type: Full-TimeShift: Night Shift / Rotational (based on process)Experience: 0-3 YearsEducation: HSC / Graduate / UndergraduateJob Summary:We are looking for dynamic and customer-focused individuals to join our International Voice Process...


  • Bengaluru, Karnataka, India beBeeTeam Full time ₹ 12,00,000 - ₹ 20,00,000

    We are seeking a highly motivated and experienced Voice Process Team Lead to manage a team of agents in an international voice process setup."],


  • Bengaluru, Karnataka, India Hiring Coach Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Job Title: International BPO Executive – Voice ProcessLocation: Kudlu Gate, BangaloreExperience: 1–3 yearsShift Type: 24/7 Rotational (US/UK/Australia)Job Description:We are looking for experienced BPO professionals for an international voice process.Responsibilities:Handle inbound and outbound international callsDeliver excellent customer supportMeet...


  • Bengaluru, Karnataka, India JobShop Full time ₹ 27,000 - ₹ 38,000 per year

    Job Description:Join a Leading UK Banking Voice Support ProcessWork with one of the top MNCs in a dynamic international BPO role based at Manyata Tech Park, Bangalore.Call HR Sara On or Role:International Voice Process UK Banking SupportShift:UK Shifts2 Consecutive Week OffsSalary:Freshers: 27,000 Take Home + IncentivesExperienced: 38,000 Take Home +...


  • Bengaluru, Karnataka, India The International Center For Strategic Alliances Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    We are hiring for an International Healthcare Voice Process (US Shift)This is a full-time, onsite role based in Hongasandra Village, BommanahalliCandidates will handle international healthcare voice processes, requiring excellent communication skillsFreshers and experienced professionals (up to 40 years) are welcome to applyImmediate joining is available,...


  • Bengaluru, Karnataka, India beBeeOperations Full time ₹ 8,00,000 - ₹ 13,00,000

    Operations LeaderWe seek a seasoned Voice Process professional to lead voice-based BPO teams.Main Responsibilities:Oversee daily delivery and manage performance metrics (AHT, CSAT, FCR, SLA)Drive process improvements while ensuring client satisfaction and complianceSupervise Team Leads, Trainers, and QAsCollaborate with clients and handle escalationsKey...


  • Bengaluru, Karnataka, India Hiresquad Full time

    Job DescriptionHiresquad Resources is looking for an experienced Quality Team Leader//QTL//International BPO//Voice Process, ready to step into a Supervisor Quality / Quality Team Leader role within a leading BPO's International Voice Process. If you have a solid background in quality leadership within the international voice domain, a deep understanding of...

  • International voice

    3 days ago


    Bengaluru, Karnataka, India JobShop Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat ProcessPlease Call HR Naushad On / Manyata Tech Park / Bhartiya Tech Park : International Voice Process /Non Voice/ Banking ProcessWhitefield International Voice Process, International Non Voice Process, Chat...