Voice Process Team Lead

Role & responsibilitiesLead a team of 20+ agents in an international voice support environment.Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).Coach, mentor, and motivate team members to achieve individual and team KPIs.Handle escalations, client interactions, and process improvement initiatives.Ensure shift discipline, attendance...

Job DescriptionWe are looking for a proactive and experienced Team Lead to oversee the quality management of our International Voice Process. The ideal candidate will ensure high-quality customer interactions, adherence to process standards, and continuous improvement in service delivery. You will lead a team of quality analysts and collaborate closely with...

Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure...

Job Summary:We are looking for a dedicated and experienced Team Leader Voice Quality & to oversee and ensure the delivery of top-notch voice interactions within our customer service teamThe ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experienceThis role does require healthcare domain...

Greetings from JobShop,JobShop, India's Largest BPO Recruitment Company is hiring for the following positions. Please Call o or We are currently hiring International Voice Candidates for 10+ International BPO's & Call Centers.Company 1: Hiring for International Voice Process (Bellandur ) Salary upto 5 LPA - Please Call o or World's Largest E-Commerce Company...

Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:Lead and motivate a team of customer service representatives.Monitor performance metrics and ensure KPIs are...

Greetings from JobShop,We are Indias Largest BPO Recruitment Company.Hiring for Multiple Companies for International Voice / Non Voice / Blended/ Chat ProcessPlease Call HR Zaan On / Manyata Tech Park / Bhartiya Tech Park : International Voice Process /Non Voice/ Banking ProcessWhitefield International Voice Process, International Non Voice Process, Chat...

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We are hiring for a leading US- based process in Bangalore and looking for candidates with exceptional English communication skills. This role involves engaging with international clients, managing voice-based interactions, and supporting a sales-driven environment. If you can communicate with confidence, clarity, and professionalism while working in a...