Voice Process Team Lead

Role & responsibilitiesLead a team of 20+ agents in an international voice support environment.Monitor and manage daily performance metrics (AHT, Quality, CSAT, etc.).Coach, mentor, and motivate team members to achieve individual and team KPIs.Handle escalations, client interactions, and process improvement initiatives.Ensure shift discipline, attendance...

Operations LeaderWe seek a seasoned Voice Process professional to lead voice-based BPO teams.Main Responsibilities:Oversee daily delivery and manage performance metrics (AHT, CSAT, FCR, SLA)Drive process improvements while ensuring client satisfaction and complianceSupervise Team Leads, Trainers, and QAsCollaborate with clients and handle escalationsKey...

Operations Team LeadWe are seeking a skilled Operations Team Lead to oversee our voice process operations.This role involves analyzing and maintaining Client Service Level Agreements, implementing improvement plans as needed.Analyze and maintain Client Service Level Agreements; implement improvement plans as neededSelecting, training, developing, and...

Job DescriptionGhrs Training is looking for an experienced Team Lead to manage our International Voice Customer Support team. If should have a proven track record in leadership and extensive experience in international voice operations, this role is for youKey Responsibilities:- Lead, mentor, and motivate a team of customer support professionals in an...

Job TitleOperations ManagerRole and Responsibilities:Serve as a senior-level manager overseeing daily operations of a team to ensure high performance and adherence to organizational standards.Monitor team productivity, attendance, and adherence to company policies, addressing any discrepancies promptly.Provide comprehensive coaching to direct reports to...

Job Summary:We are looking for a dedicated and experienced Team Leader Voice Quality & to oversee and ensure the delivery of top-notch voice interactions within our customer service teamThe ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experienceThis role does require healthcare domain...

Job descriptionRole: Team Lead – International Voice OperationsLocation: BangaloreShift: Rotational (including night shifts)Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory roleWhat You'll Do:- Lead and motivate a team of customer service representatives.- Monitor performance metrics and ensure KPIs...

Job description Role: Team Lead – International Voice Operations Location: Bangalore Shift: Rotational (including night shifts) Experience: 5+ years in a contact center environment, with at least 1–2 years in a team lead/supervisory role What You'll Do: Lead and motivate a team of customer service representatives. Monitor performance metrics and...

Job Title: Operations ManagerWe are seeking a seasoned professional to lead voice-based BPO teams as an Operations Manager. This is a full-time position that requires rotational shifts including night shifts and on-site work. The ideal candidate will have a strong background in contact center management, with a minimum of 10 years of experience in BPO and 3...

We Design, Build, and Deliver ultra modern, functional, and aesthetic interiors using products from our own captive Production unit - Purva Woodworks. Our services are backed by Puravankara's values of Trust, Quality, Expertise, Commitment, and Care. We are seeking dynamic and customer-focused individuals for the role of Presales Executive – Voice Process....