Assistant Manager
4 weeks ago
Shinpo Engineering Pte Ltd is a Singapore and India-based company that offers a one-stop solution for high-quality Mechanical, Electrical, Refrigeration, and Hydraulic repair services to Marine and Offshore Industry . They specialize in pipe repairs and fabrication, accommodation/hull painting, insulation work, engine overhaul, hydraulic repairs, anchor chain repairs, pump and motor overhauling, and air conditioning/refrigeration plant repair and installation.
Role Description
This is a full-time on-site role for an Assistant Manager - Sales and Service at Shinpo Engineering Pte Ltd located in Mumbai. The Assistant Manager will be responsible for day-to-day sales and service tasks, including managing customer relationships, achieving sales targets, coordinating repair services, providing technical support, and ensuring customer satisfaction.
Job Description & Requirements
• Receive EMAIL from client. Acknowledge mails of customers.
• Quote to the client and update job quoted in the system.
• Send requisition to suppliers and Receive quotes from suppliers.
• Follow up for the purchase order from the client.
• Prepare quotation and Send quotations to client
• Update order received in system.
• Update logistic team to liaise with supplier and arrange for service / spares.
• Once service / spares are arranged, liaise with agents and ensure same is supplied on vessel.
• On job completion, to ensure that service report or D.O is sent to client. And signed copy is received from vessel.
• To update job completed in the system.
Follow ups:
• Follow up with the customers for the queries which are quoted but orders are not placed.
• To cancel the queries which are not confirmed by the clients. Understanding the variation in scope of repair jobs, reporting it to client and ensuring additional quotes are provided on time.
• Resolving queries from client. Meeting the clients and ensuring customer satisfaction.
• Liaising with workshop team to ensure that quality and on time works are done.
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
Qualifications
- Strong sales and customer service skills- Knowledge of mechanical, electrical, refrigeration, and hydraulic systems- Experience in managing customer relationships and achieving sales targets- Technical background and ability to provide technical support- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Experience in the marine or engineering industry is a plus- Diploma or Bachelor's degree in Engineering or related field
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