Application Support

3 weeks ago

Chennai, India Solverminds Solutions And Technologies Full time

Role & responsibilities

  • Learn and understand the ship management tool to provide accurate and effective resolutions for customer-reported issues.
  • Troubleshoot and resolve technical issues, ensuring timely and efficient resolution of tickets.
  • Log, track, and manage support tickets using the company's ticketing system.
  • Escalate complex issues to the appropriate technical teams or departments for further investigation and resolution.
  • Ensure all tickets are updated regularly with progress and resolution details.
  • Communicate effectively with customers to gather necessary information and provide updates on the status of their issues.
  • Ensure clear, concise, and empathetic communication, maintaining a professional and positive attitude.
  • Collaboration:
  • Collaborate with internal teams, including development, QA, and product management, to resolve issues and implement solutions.
  • Act as a liaison between customers and technical teams to ensure accurate problem interpretation and resolution.
  • Document troubleshooting steps, resolutions, and best practices for future reference and knowledge sharing.
  • Prepare regular reports on ticket status, resolution times, and customer feedback.
  • Demonstrate empathy and understanding towards customers' concerns and frustrations.
  • Provide a high level of customer service, ensuring customer satisfaction and loyalty.

Preferred candidate profile

  • Any Bachelor's degree. B.Sc in Information Technology, Computer Science, or any related field with computer background would be added advantage.
  • Proven experience (typically 2-4 years) in application support, including Level 2 in any or similar roles.
  • Basic knowledge in Ship Management company
  • Basic knowledge in PMS or Procurement
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Familiarity with ITIL or other IT service management frameworks is a plus.

  • Application Support

    6 days ago

    Chennai, India Virtusa Full time

    Application Support - CREQ Description JD : DevOps tools Release Management Secondary CICD support JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related to quarterly project releases and off releases coordinating with multiple vendors to...

  • Application Support

    6 days ago

    Chennai, India Virtusa Full time

    Application Support - CREQ Description JD : DevOps tools Release Management Secondary CICD support JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related to quarterly project releases and off releases coordinating with multiple vendors to...

  • Application Support

    7 days ago

    Bengaluru, Chennai, Pune, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Duties / Responsibilities-Good written and Verbal communication-Must have strong hands-on experience in supporting business applications.-Should have managed a team of 10+ members and takes ownership of all L1 tickets/services-Manages the Roster for the team and ensures minimum required availability-Should have prior experience in application support...

  • Application Support

    3 weeks ago

    Chennai, India Avant Garde Full time

    Will be responsible to develop and implement services that improve Software development Life Cycle.Build automations which will help optimize software delivery.Will be responsible for availability, latency, performance efficiency, change management, monitoring, emergency response and incident management.Will be responsible for setting up pre-emptive...

  • Application Support Lead

    1 week ago

    Chennai, Tamil Nadu, India Digital Kindle Technologies Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Application Support LeadAbout the RoleWe are seeking a highly skilled Technical / Application Support Lead to oversee our support operations and ensure smooth delivery of services to clients. The ideal candidate will have strong technical knowledge, leadership qualities, and the ability to manage escalations effectively while mentoring the support team.Key...

  • Application Support Engineer

    2 weeks ago

    Chennai, India NuSummit Technologies Full time

    Job Description Overview: - We are seeking a highly skilled and experienced Application/Production Support to join our team in Chennai. The ideal candidate will have a strong background in application and production support, with expertise in Linux and SQL. Experience in the Capital Market, Trading, or BFSI domain is highly preferred. - Key...

  • Application Support

    1 week ago

    Chennai, Tamil Nadu, India Avant Garde Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Will be responsible to develop and implement services that improve Software development Life Cycle.Build automations which will help optimize software delivery.Will be responsible for availability, latency, performance efficiency, change management, monitoring, emergency response and incident management.Will be responsible for setting up pre-emptive...

  • Application Support Engineer

    1 week ago

    Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...

  • MS Application Support

    6 days ago

    Chennai, India Virtusa Full time

    MS Application Support - CREQ Description Application Support Primary Skills Release Management Secondary Skills CICD support Java/JavaScript SQL JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling multiple activities related to quarterly project releases and off...

  • MS Application Support

    6 days ago

    Chennai, India Virtusa Full time

    MS Application Support - CREQ Description Application Support Primary Skills Release Management Secondary Skills CICD support Java/JavaScript SQL JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling multiple activities related to quarterly project releases and off...