Student Support Executive

3 months ago


Gurugram, India Saras AI Institute Full time

At Saras AI, we’re building the most student-centric institute on the planet. We’re a global, digital university based in the USA, offering degree programs in Artificial Intelligence. With the world at the cusp of transformation led by applications of Artificial Intelligence across industries, we aim to build the “builders.” With our cutting-edge curriculum for holistic growth, top industry professionals as educators, and an unmatched learning experience backed by tech innovations, we aim to transform students into the most sought-after AI professionals in the world.


Job Overview;


Overall, this position plays a vital role in creating a supportive and engaging academic environment.


Key Responsibilities:


  • Address and Student issues related to course access, login problems, and other technical difficulties.
  • Assist students in understanding course requirements, prerequisites, and academic policies
  • Proactively engage with students through various Platforms to build strong relationships and encourage active participation.
  • Develop and implement innovative ideas and programs to increase student engagement and satisfaction.
  • Maintain open and effective communication channels between students, faculty, and administrative departments, addressing their needs, feedback, and concerns promptly and professionally.
  • Collaborate with various departments to streamline processes and improve operational efficiency.
  • Plan and coordinate virtual events, webinars, and workshops to enhance student learning and networking opportunities.
  • Ensure adherence to institutional policies
  • Handle administrative tasks such as processing applications, verifying documents, managing course fees, providing notifications, and managing student accounts.
  • Develop and update support materials, FAQs, and user guides for students.
  • Maintaining detailed and up-to-date student records, including enrolment status, grades, and personal information.
  • Managing student fees, including payment receipts, deadlines, reminders
  • Provide information on available programs, scholarships, and grants, as well as application deadlines and requirements.
  • Assist with navigating the online registration system, troubleshooting technical issues, and resolving registration errors.
  • Maintain accurate and organized records of student enrolment, admissions, registration, and financial aid transactions
  • Good with handling refunds and retentions.



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