Business Support Manager
2 months ago
Position Overview
As a Business Support Manager, you will be responsible for overseeing and managing the day-to-day Business Support operations within the organization. You will lead a team of professionals and work closely with other departments to ensure the smooth functioning of enterprise IT systems and services. This role requires a combination of technical expertise, leadership skills, and strategic thinking to drive operational efficiency and support business objectives.
Responsibilities
Business Operations Management: Manage the business support operations for the organization's enterprise IT systems and services, covering critical business processes like Order to Access, quoting, subscriptions, order processing etc., involving ERP and CRM applications. Drive Operations Excellence: Oversee the resolution of incidents and problems raised by business users on behalf of themselves or customers/partners, ensuring timely response, troubleshooting, and escalation as needed. Establish and enforce service management processes to ensure superior user experience. Drive initiatives to improve overall resilience and efficiency of the enterprise IT landscape. Team Leadership: Lead and mentor a team of system administrators, and business support engineers. Set performance goals, develop career paths, provide guidance, conduct performance evaluations, and foster a collaborative and productive work environment. Stakeholder Collaboration: Develop and deliver on the long-term vision on engagement and governance with the stakeholders. Continuous Improvement: Identify areas for improvement, propose solutions, and implement technology initiatives to enhance operational efficiency, scalability, and security. Drive execution of the roadmaps with relentless focus on results, impact and ROI. Drive process enhancements, automation initiatives, and adoption of new technologies to optimize IT operations and enhance user experience.Minimum Qualifications
Bachelors degree with minimum of 10+ years of experience in software industry Proven experience in managing IT business operations involving critical business processes and enterprise ERP/CRM systems Proficiency in ITIL (Information Technology Infrastructure Library) processes and frameworks. Experience in leading and managing a team, including performance management, coaching, and career development. Excellent problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization. Familiarity with project management methodologies and tools. Proven ability to collaborate with virtual team members and stakeholders Coaching and listening skills Ability to exercise sound judgement and resolve complex issuesAbout Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It’s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
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