Senior Support Lead/Support Manager

3 weeks ago


BangaloreNoida, IN Hays Business Solutions Private Limited Full time

Behavioural Competencies:

- Good critical thinking skills

- Excellent communication skills, both written and verbal

- Critical thinking

- Ability to work well under pressure.

- Good people skills

- Detail oriented

- Ability to deliver against customer commitments.

- Collaborative

- Ability to prioritise effectively.

- Ability to assess process effectiveness and implement improvements where appropriate.

- Commitment to the organisation's values and key outcomes through delivery of their responsibilities

Desirable Competencies:

- Good knowledge of Software Development Life Cycle

- Functional experience with PeopleSoft HCM, ELM, CRM and EP (Finance)

- Proficient in any Ticket Management Tool

- Business experience on ERP Applications (PeopleSoft), OAS Systems, RPA, SharePoint

- Understanding of basic SQL Report/query.

- Technical aptitude for automation

- ITIL V4 or above

- Proficient in using MS Excel/Word/Visio and PowerPoint

- Good Documentation, Analytical, Reporting & Presentation skills.

Key Accountabilities:

- Supervising day-to-day operations in the Support and Monitoring team

- Responding to business issues in a timely manner.

- Driving effective customer service procedures, policies, and standards within the team.

- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

- Maintaining accurate records and documenting all customer service activities and discussions.

- Assessing service statistics and preparing detailed reports on your findings.

- Staying informed on the latest industry techniques and methods.

- Communication of Status and SLA's and Setting Expectations with business users and for every incident/request or change made.

- Escalating effectively making sure that there are no breaches in SLA.

Reporting :

- Metrics of open/closed cases weekly

- Aging of Incidences

- Categorization of Incidences.

- Any trends/patterns.

- Look for pattern and trends on the issues logged, report to UK Senior Support manager and then address with relevant teams.

- Identify manual processes and share initiatives to automate those Manual Processes

Minimum Education and Experience:

- Minimum of 5 years of experience in production support.

- Bachelor's degree in computer science or equivalent

(ref:hirist.tech)
  • SAP FSCM Lead

    3 weeks ago


    Bangalore/Hyderabad/Chennai, IN Nexus Hire Full time

    Overview :The SAP FSCM Lead plays a crucial role in our organization, overseeing the implementation and optimization of SAP Financial Supply Chain Management (FSCM) solutions. They are responsible for leading a team of SAP FSCM consultants, ensuring the successful delivery of projects, and providing expertise in financial processes and systems.Key...

  • Inno Protech

    3 weeks ago


    Bangalore/Pune, IN Inno Protech Solutions Private Limited Full time

    Job Title : Senior Technical Lead - SalesforceExp Level : 6-8 years of experienceJob Summary :The Senior Technical Lead will be responsible for leading technical development and support activities for Salesforce applications and systems as part of the Application Support Services provided to clients. The ideal candidate would have extensive technical...

  • SAP SD Consultant

    1 week ago


    Bangalore/Noida, IN Nexus Hire Full time

    About the job:Overview:We are seeking a skilled SAP SD (Sales and Distribution) professional to join our team. In this role, you will be responsible for the design, configuration, testing, implementation, and ongoing support of SAP Sales and Distribution functionality. The SAP SD role is crucial to our organization's order-to-cash business processes,...


  • Bangalore/Anywhere in India/Multiple Locations, IN RapidBraiins Full time

    We are seeking a highly skilled and experienced Senior Oracle Identity Manager Consultant to join our team. In this role, you will play a critical role in helping us design, implement, and maintain robust identity and access management solutions for our organization. You will leverage your extensive knowledge of OIM to ensure secure and efficient access...

  • IT Support Specialist

    3 weeks ago


    Any Location/Bangalore, IN Swift Strategic Staff Solutions INC Full time

    We are seeking a highly motivated and technical GIS IT Support Specialist to join our team. You will play a critical role in supporting our staff with their Geographic Information System (GIS) software and hardware needs. You will provide technical assistance, troubleshoot issues, and ensure the smooth operation of our GIS :Technical Support :- Provide...


  • Bangalore/Pune, IN ADVANSOFT Full time

    About Fraank Systems :We're building for billions and crafting stories of bold transformation. The next-gen global technology company helping businesses to grow and thrive in the digital age. With the dynamic pace of technological change, choosing the right technology for business needs can be a complex and often confusing process. Fraank Systems...


  • Bangalore/Any Location, IN Devlats Pvt Ltd Full time

    About the job :Responsibilities :- Engage in technical troubleshooting and problem resolution.- Analyze UI code (mobile or portal) and backend services (Node JS, Python, etc.).- Create DT synthetics, SPLUNK-based monitoring, Tealeaf monitors and reports, and perform advanced SPLUNK querying.- Investigate technical issues impacting databases, caching,...

  • Senior Technical Lead

    3 weeks ago


    Any Location/Bangalore, IN Notus Full time

    Job Description : CRM Dynamics Senior Technical LeadPosition Overview :We are seeking a highly skilled and experienced Senior Technical Lead with expertise in CRM Dynamics to join our team. As a Senior Technical Lead, you will be responsible for leading the CRM Dynamics team, overseeing the development and implementation of CRM solutions, and managing the...


  • Bangalore/Telangana/Hyderabad, IN Trinity Infotech INC Full time

    Position Overview :- We are seeking an experienced SAP Materials Management (MM) Consultant to join our team.- As an SAP MM Consultant, you will be responsible for implementing and optimizing SAP MM modules for our clients.- You will work closely with stakeholders to understand their business requirements and provide expert guidance on SAP MM best...


  • Hyderabad/Bangalore/Mumbai/Kolkata, IN Techstar Software Development India Pvt. Ltd. Full time

    Experience : 5 to 12 yearsWork Location : Bangalore, Hyderabad, Mumbai, KolkataInterview Mode - Virtual InterviewWork Model - Hybrid Model- Working as part of a team of consultants, the primary role will be to implement Oracle Cloud Applications across a wide range of modules and client specific customizations.- Document and manage business process flow...


  • Bangalore/Pune, IN Orbus International Full time

    Job Description :We are seeking an experienced Oracle Fusion Financial Consultant to join our team, who possesses a deep understanding of Oracle Fusion Financial modules and a proven track record of successfully implementing and supporting financial systems. As an Oracle Fusion Financial Consultant, you will play a key role in implementing, configuring, and...

  • SAP Solution Manager

    3 weeks ago


    Any Location/Bangalore, IN Technomech Placements Full time

    Role and Responsibilities :- Additional configuration and customization of SAP Focused Build solutions based on requirementsIntegrate SAP Focused Build with other tools.- Maintain documentation for SAP Focused Build configurations, customizations, and integrations.- This includes training materials and other relevant documentation- Provide Focused Build...


  • Bangalore/Anywhere in India/Multiple Locations, IN Harmony Data Integration Technologies Pvt. Ltd. Full time

    Key Responsibilities :1. Issue Resolution : Diagnose and resolve technical issues related to the PAS product, including software bugs, user operation errors, and compatibility issues.2. Customer Support : Deliver prompt and accurate support via phone, email, chat, or in-person, ensuring a positive customer experience.3. Technical Escalation : Escalate...


  • Noida/Bangalore, IN Programming.com Full time

    Senior Data Scientist/ Lead data ScientistOverview :We are seeking an experienced Senior Data Scientist to join our team with a focus on leveraging data-driven insights to solve complex business problems. The ideal candidate should have a strong background in SQL and Python, with a minimum of 5 years of relevant experience. Additionally, proficiency in...


  • Bangalore/Anywhere in India/Multiple Locations, IN Swift Strategic Staff Solutions INC Full time

    We are looking for a highly experienced and customer-focused Technical Support Analyst to join our growing team. You will play a critical role in providing exceptional support to our users by troubleshooting technical issues, resolving their concerns, and ensuring their productivity.Primary Skills (Must-Have):- 10+ years of experience in technical support,...

  • SAP TM Consultant

    2 weeks ago


    Bangalore/Any Location, IN Avensys Consulting PVT LTD Full time

    Location : India (remote)Shift- Saturday to Thursday (5 pm - 2 am IST )Type : Contract ( 6 months, extendable)Experience : 8 to 20 yearsResponsibilities :- Lead and participate in SAP Transportation Management (TM) module implementation and support projects, ensuring successful delivery within scope, budget, and timeline.- Serve as a subject matter expert in...


  • Bangalore/Hyderabad/Chennai/Pune/Noida, IN MNR Solutions Full time

    Job Title : SAP PI PO ConsultantLocation : Bangalore, Hyderabad, Chennai, Pune, and NoidaExperience : 5+ YearsNotice : Immediate Joiners or Currently ServingSkills Required :- SAP PI- SAP PO- S4 Hana- Implementation- IDOCJob Description:Overview :We are seeking a talented SAP PI PO Consultant to join our team in multiple locations. The ideal candidate will...

  • SAP QM Lead

    3 weeks ago


    Bangalore/Any Location, IN Comtek Solution Full time

    About the job:The SAP QM Functional consultant should involve in Fit to Standard workshop, Blueprint and documentation and system design, configuration, testing, identify delta requirement, implementation, and user Training to support the SAP QM functions of our customers according to specification and Schedules with quality requirements....

  • Senior Technical Lead

    3 weeks ago


    Pune/Jaipur/Bangalore/Hyderabad/Mumbai/Navi Mumbai/Warangal/Mysore/Kolkata/Chennai/Ahmedabad/Surat, IN ATech Full time

    Role: Senior Technical LeadJob description :- Ready to work in 24-7 Work environment, manage NoC operations and incidents.- Perform second level troubleshooting using tools and utilities to resolve network related issues.- Heath Check and Maintenance Operations on in scope network elements and infrastructure- Severity 1 to 4 Incident triage, support,...


  • Hyderabad/Bangalore/Mumbai/Delhi NCR/Chennai/Pune, IN ACZ Global Private Limited Full time

    Role : EBS Technical Senior Consultant (Enterprise Solution and Support)Experience : Overall 8+ years and relevant 6+ yearsDescription : Business / Technical solutioning, Interface Designing and DevelopmentPrimary Tech Skills : SQL, PL/SQL, Interface Designing and Development (FIN), XML, AOL, WorkFlowSecondary Tech Skills : Oracle Forms & Reports, OAF,...